Executive - Contact Centre
Job Description
Title: Executive - Contact Centre
Company Name: US-Bangla Airlines
Vacancy: --
Age: 22 to 27 years
Location: Dhaka (Banani)
Minimum Salary: Tk. 30000 (Monthly)
Experience:
∎ At most 1 year
∎ The applicants should have experience in the following business area(s):Airline, Travel Agent
∎ Freshers are also encouraged to apply.
Published: 27 Mar 2024
Education:
∎ Bachelor of Business Administration (BBA) in Any discipline
Requirements:
Additional Requirements:
∎ Age 22 to 27 years
∎ Language proficiency in both English and Bengali.
∎ Excellent communication skills.
∎ Excellent knowledge of MS Office.
∎ Self-motivated with a results-driven approach.
∎ Smart, driven, team-player.
∎ Energetic & enthusiastic
∎ Having the ability to work under pressure.
∎ Willingness to work on roster basis and on weekend.
∎ Handful skill and knowledge on Reservation & Ticketing will add value.
∎ Knowledge on Global Distribution System (GDS) & WEB reservation systems for creating PNR, modifications, processes cancellations, and issuing/ reissuing/ refund ticket will add value.
Responsibilities & Context:
∎ Job Context
∎ US-Bangla Airlines, the country's largest private airline is inviting Bangladeshi Candidates to submit applications for the post of Executive- Contact Centre to work for its various Online Travel Agencies. (Trip Lover, Travel Champ, First Trip, Take Trip Ltd.)
∎ Job ResponsibilitiesManage a lot of incoming and outgoing calls as well as email promptly. Determine the needs of the consumer, make information clear, investigate each problem, and offer remedies or alternatives.
∎ Check and respond to each reservation's email correspondence.
∎ Maintain updated travel advisory for international bookings.
∎ Communicate within cross-teams to resolve when any issue arises.
∎ Familiarity with call handling & e-mail responses and practices.
∎ Meet personal/team qualitative and quantitative targets.
∎ Report Reservation Manager from time to time with updates and details.
∎ Active in a positive customer support role Track record of over-achieving quota.
∎ Build sustainable relationships and engage customers by going the extra mile. Manage end-to-end booking procedure.
∎ Should be knowledgeable with Re-issuing, Re-validating, Refunding, and Upgrading.
∎ Must have experience and knowledge in operating GDS systems (Galileo, Sabre, or Amadeus).
∎ Any other relevant duties as and when assigned by the management for the betterment of the company.
Compensation & Other Benefits:
∎ Weekly 2 holidays
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Banani)
Read Before Apply: Willing to work in roster shifts (Roster Duty)
Variable weekends
Company Information:
∎ US-Bangla Airlines
∎ 7th Floor, House: 01, Road: 01, Sector: 01, Uttara, Dhaka-1230
Address::
∎ 7th Floor, House: 01, Road: 01, Sector: 01, Uttara, Dhaka-1230
Application Deadline: 26 Apr 2024
Category: Hospitality/ Travel/ Tourism
Source: bdjobs.com
Deadline Expired on 26th Apr 2024
More jobs of US-Bangla Airlines
Executive/ Senior Executive - Audit & Cost Control
Executive/ Senior Executive - Accounts & Finance
Assistant Manager- Sales & Marketing (Domestic)
Assistant Manager- Sales & Marketing (International)
Executive - Central Reservation Control
Executive/ Sr. Executive - Human Resources
Executive - Brand Communication (Travel Champ)
Manager-HR & Admin
Manager / Deputy Manager - Business Development
Manager/Deputy Manager- Marketing & Sales
Executive - Revenue Management (Travel Champ)
DGM - Human Resources & Administration
Deputy General Manager (DGM)-Supply Chain
Head of Cargo
Director-HR
Executive - Human Resources
Head of Holidays Package - Manager
Senior Executive/Assistant Manager-Ground Service Equipment (Electrical & Planning)
Executive, Reservation (First Trip)
Executive/Sr. Executive - Human Resources
Asst. Manager - Human Resources
Executive/Sr. Executive - Revenue Management (First Trip Ltd.)
Chief Financial Officer (CFO)
Executive - Sales (First Trip Limited)
Manager/Asst. Manager- Supply Chain
Sr. Executive/Asst. Manager - Human Resources
Sr. Executive/ Assistant Manager - Accounts & Finance
Assistant Manager - Security
Business Analyst
Executive - Customer Service
Executive-CAMO (Planning/Technical Service)
Executive - Employee Vetting Process
Executive - Human Resources
Corporate Quality Auditor
Sr. Executive/Assistant Manager- Accounts & Finance (First Trip)
Makeup Artist (Trainer)
Captain (Boeing 737-800)
Captain (Dash-8, Q400)
First Officer (Boeing 737-800)
Makeup Artist (Trainer)
Demi Chef, Bakery and Pastry
Assistant Manager- Security
Head of Revenue (First Trip)
Senior Executive/ Executive - Audit & Cost Control (First Trip)
Head of Sales (First Trip)
Sr. Executive/ Asst. Manager - Sales (First Trip)
Chief Operating Officer-COO (First Trip)
Technician-Electrical
Executive-Menu Planning
Executive/Jr. Executive Food Safety & Hygiene
Similar Jobs
Consultant Cum Computer Operator
Reservation/ Sr. Reservation Officer
Assistant Manager / Manager - Food & Beverage (Foy's Lake Complex, Chattogram)
Manager - Customer Relationship Management (CRM)
Operation Manager (Cafe Arabika Limited)
Senior Travel Consultant
Tours & Holidays Executive
SPA Therapist
কাউন্সেলর
Student counsellor for UK, USA, Canada & Europe
Floor Captain/ Sr. Waiter
জেলা প্রতিনিধি
কাউন্সিলর
Sr Executive (Package Tour)
Chief Executive Officer-Medical Tourism
Executive, HR & Admin
Account Executive
Marketing Executive
Inventory Officer
Executive (Sales & Marketing, Ticketing and Tour Packaging)
Visa Counselor
Barista
Restaurant manager/Shift manager
Doctor / Medical Officer
Food & Beverage Manager
Executive - Airport Service
Admission Officer
Visa Processing & Holidays
Chef
Operations Manager
Resort Manager
Travel Agency Reservation & Ticketing Executive
Night Auditor
DISTRICT TRAVEL AGENT
VISA/TRAVEL CONSULTANT.
Ticketing Agent
Cargo Manager
Facebook Group