Experience
- 3 to 7 years
- The applicants should have experience in the following business area(s): Super store
Education
- Bachelor of Science (BSc) in Commerce, Computer Science, Accounting & Information System, Computing & Information System, Information Systems, Information Technology
- Master of Business Administration (MBA) in Accounting, Accounting & Information System, Cost & Management Accounting, Finance, Human Resource Management
- Bachelor of Business Administration (BBA) in Accounting, Accounting & Information System, Cost & Management Accounting, Finance, Human Resource Management
Requirements
- 3 to 7 years
- The applicants should have experience in the following business area(s): Super store
Skills Required
Additional Requirements
- Age 27 to 40 years
- Only Male
Skills & Expertise — Floor Operations Manager & MIS
1 Retail Storeiency. Operations Management — Managing daily supermarket operations, staff activities, customer service, and overall floor efficiency.
2 MIS Reporting & Data Analysis — Preparing daily, weekly, and monthly reports on sales, purchases, stock movement, expenses, and operational performance.
3 POS System Management — Proficiency in operating, monitoring, and troubleshooting Point of Sale (POS) systems and retail management software.
4 Microsoft Excel & Office Applications — Strong skills in Excel, including formulas, PivotTables, data organization, reporting, and basic data analysis.
5 Inventory & Stock Control — Monitoring stock levels, identifying discrepancies, coordinating stock replenishment, and minimizing wastage and stock losses.
6 Sales Monitoring & Performance Analysis — Tracking sales performance, identifying trends, preparing sales summaries, and supporting management decisions with accurate data.
7 Staff Supervision & Team Coordination — Supervising floor staff, assigning duties, monitoring attendance and performance, and ensuring operational discipline.
8 Cash Reconciliation & Transaction Verification — Checking POS transactions, cash sales, payment records, daily closing reports, and discrepancies in coordination with the accounts team.
9 Problem-Solving & Operational Control — Identifying operational issues, investigating data inconsistencies, resolving routine problems, and escalating significant matters to management.
10 Documentation, Accuracy & Management Reporting — Maintaining organized records, ensuring data accuracy, preparing management reports, and following established company procedures.
Responsibilities & Context
Key Responsibilities
1. Floor Operations & Store Management
Supervise daily supermarket floor operations and ensure the store runs smoothly and efficiently.
Monitor staff attendance, punctuality, discipline, task completion, and overall performance.
Assign duties, follow up on pending work, and ensure employees perform their responsibilities properly.
Maintain product display standards, shelf organization, product availability, pricing labels, cleanliness, and overall store presentation.
Monitor customer service standards and handle customer complaints or operational issues professionally.
Coordinate opening and closing activities, shift handovers, and daily operational checklists.
Identify operational problems, resolve routine issues promptly, and escalate serious matters to management.
Ensure employees follow company policies, standard operating procedures (SOPs), and management instructions.
2. POS System & Operational Data
Learn, operate, and monitor the company's POS and relevant business software.
Ensure sales, purchases, stock movements, returns, adjustments, and other assigned transactions are entered accurately and on time.
Monitor transaction errors, missing entries, duplicate entries, incorrect product information, and discrepancies in system records.
Coordinate with cashiers, inventory personnel, purchasing, and accounts to resolve data inconsistencies.
Maintain accurate product information, item codes, barcodes, pricing records, and other assigned master data.
Identify POS-related operational problems and coordinate with the relevant IT personnel for resolution.
Ensure proper documentation and traceability of corrections and adjustments.
3. MIS, Reporting & Data Analysis
Prepare daily, weekly, and monthly operational reports for management.
Compile and analyze sales, stock, product availability, wastage, returns, adjustments, and other relevant operational data.
Maintain Excel spreadsheets, tracking sheets, dashboards, and structured records as required.
Monitor key operational indicators and highlight unusual trends, discrepancies, recurring errors, and areas requiring improvement.
Reconcile relevant POS reports with physical records and information received from other departments.
Maintain accurate records of operational issues, staff performance, pending tasks, and corrective actions.
Submit reports within deadlines and ensure that all figures are accurate, supported by records, and easy for management to understand.
4. Inventory, Purchasing & Accounts Coordination
Coordinate with inventory and stock personnel to monitor stock availability, shelf replenishment, stock discrepancies, and slow-moving or expired products.
Assist with physical stock counts and investigate differences between physical stock and system records.
Coordinate with the purchasing team regarding purchase entries, receiving records, supplier-related documentation, and pending transactions.
Work with accounts and cash-handling personnel to verify relevant transaction records, cash reports, and supporting documentation.
Track unresolved discrepancies and follow up with the responsible department until corrective action is completed.
Report suspected irregularities, unauthorized adjustments, unexplained losses, or repeated process failures to management.
5. Management Coordination & Accountability
Act as a coordination point between floor staff, branch operations, inventory, purchasing, accounts, and IT/MIS.
Provide management with accurate information on store performance, operational issues, and pending decisions.
Follow up on management instructions and ensure assigned tasks are completed within the required timeframe.
Recommend practical improvements to store procedures, reporting methods, staff productivity, and operational controls.
Support the implementation of new systems, procedures, and reporting formats.
Perform other reasonable operational, administrative, and reporting duties assigned by management that are consistent with the position.
Job Other Benifits
- Festival Bonus: 2
CAN BE DISCUSSED UPFRONT.