Information Management Officer Bangladesh Cox`s Bazar (Bangladeshi National Only)

• At least 3 years
• The applicants should have experience in the following business area(s): NGO

Bachelor’s degree in Statistics, Information Management, Computer Science, Urban and Regional Planning, or a related field.

• At least 3 years
• The applicants should have experience in the following business area(s): NGO

Context/ Specific skills, knowledge and experience:

• Minimum 3 years of experience in information management, database administration, data management, or a related field.
• Experience in data cleaning, validation, analysis, reporting, and database management.
• Proficiency in Excel and digital data collection tools such as KoboToolbox or ODK.
• Knowledge and experience in GPS and mapping and familiarity with GIS systems
• Experience developing dashboards using Power BI, data visualisations, and information products for programme monitoring and decision-making.
• Fluency in Bangla and English, both written and spoken.
• Experience working in humanitarian or development contexts is preferred.

Behavioural competencies:

• Planning and delivering results
• Communicating with impact and respect
• Working with people
• Handling insecure environments
• Analyzing
• Managing resources to optimize results
• Empowering and building trust

Job Description: All NRC employees are expected to work in accordance with the organisation’s values. To be dedicated, innovative, inclusive and accountable are attitudes and beliefs that shall guide our actions and relationships. NRC has a commitment to safety and wellbeing and together we build a positive working culture to feel valued, empowered, supported, safe and have a sense of belonging. NRC does not tolerate employees exploiting or abusing people and has zero tolerance to inaction.

Contract duration: 12 months

Roles and responsibilities: The role of the Information Management Officer (IMO) is to support the Core Competencies (CCs) by developing and maintaining up-to-date programme information management systems and databases to enable effective output and outcome monitoring. The role will also support MEAL functions through data quality assurance, analysis, reporting, accountability, and learning to inform evidence-based programme improvement.

Responsibilities

Key Specific responsibilities:

• Data Collection & Management: Support the development, review, and updating of CC level data collection tools (e.g., intake forms, questionnaires) in alignment with approved indicators, results frameworks, and reporting requirements, in coordination with the designated CC team. Provide technical guidance to field staff on data collection protocols, data entry standards, and indicator definitions. Ensure systematic filing and archiving of both hard and soft copy records, and maintain up-to-date the CC level databases, including tracking targets against achievements to support monitoring, analysis, and reporting.
• Data Quality & Validation: Lead data cleaning, validation, and reconciliation processes to ensure accuracy, completeness, and consistency of programme data. Establish and apply data quality assurance (DQA) mechanisms to identify, document, and address data discrepancies, and ensure consistency across CC level databases, reporting tools, and information systems in coordination with the CC team.
• Data Analysis & Reporting: Analyse collected data to generate reports on project progress, outcome indicators, and trends. Prepare regular reports and information products for internal and external stakeholders, and use visual tools (graphs, charts, dashboards, and 5Ws) to communicate findings and support evidence-based decision-making.
• Field Support & Training: Conduct field visits to assess data collection practices, resolve data-related challenges, and ensure adherence to reporting standards. Provide training and technical support to staff and partners on data management practices, digital data collection tools, reporting standards, and data protection requirements.
• System Management & Improvement: Manage and maintain information management systems and digital data collection platforms (e.g., KoboToolbox, ODK) and assess database systems to optimize efficiency. Recommend and support the adoption of new technologies, digital tools, or automation processes to improve data management, reporting, and information utilization.
• Compliance & Data Protection: Implement security measures to protect sensitive information and ensure compliance with NRC’s data protection policies and information management standards. Regularly review and update data management protocols to align with donor, organisational, and regulatory requirements.
• Coordination & Collaboration: Coordinate with programme teams, external partners, government agencies, humanitarian actors, and relevant clusters on data-related issues to support evidence-based decision-making. Share key data insights and analysis with the MEAL Coordinator, CC PMs, and other relevant NRC units.
• Operational Support: Provide ad-hoc technical support related to information management systems, including database functionality, user support, data backup processes, and coordination with ICT focal points as required to ensure continuity and functionality of IM systems.
• Document Archiving & Data Governance: Ensure proper filing, secure storage, and archiving of beneficiary intake forms and related CC level documentation in line with data protection, confidentiality, and information management standards. Maintain digital and physical archives to support data verification, audits, monitoring, accountability, and learning in coordination with the CC team.
• Reporting, Accountability & Learning: Support respective CC level project reporting by analysing programme data and providing evidence-based inputs for GORS and donor reports, in coordination with the programme team and MEAL unit. Contribute to accountability and learning by analysing feedback, complaints, and monitoring findings, and preparing data-driven summaries, dashboards, and lessons learned to inform programme review and adaptive decision-making. Carry out any other tasks relevant to the function and position as delegated by the line manager.

Grade 05 in NRC`s Salary Scale monthly Gross Salary is 78,520 BDT, with accompanying terms and conditions. NRC offers excellent compensation and benefits packages. Group Insurance for staff and dependents, 24/7 Psychosocial assistant. Two festival bonuses, End service benefit, Contributory provident fund, maternity allowance, Nursery/Childcare allowance, various types of leaves (Annual, casual, maternity, paternity, etc.)