Education
- Bachelor of Science (BSc) in Computer Science & Engineering, Computer Science, Computer Engineering, Computer Applications
- Diploma in Engineering in Computer Science & Engineering, Computer Science, Computer Engineering
Skills Required
Additional Requirements
- Age 23 to 30 years
Responsibilities & Context
Provide first-level and second-level technical support for hardware, software, printers, and network-related issues.
Install, configure, maintain, and troubleshoot computers, operating systems, application software, and peripherals.
Diagnose and resolve hardware malfunctions including desktops, laptops, UPS, routers, switches, and other IT equipment.
Support users with software-related issues such as operating systems, office applications, email, and business software.
Monitor and maintain LAN, Wi-Fi, and basic network connectivity to ensure uninterrupted service.
Maintain IT inventory, including hardware, software licenses, and accessories.
Perform regular system updates, backups, and antivirus checks to ensure data security.
Coordinate with external vendors or service providers for repair, replacement, or advanced technical support.
Ensure proper documentation of IT issues, solutions, and system configurations.
Assist in implementing IT policies, procedures, and best practices.
Provide basic IT training and guidance to users when necessary.
Support IT-related tasks during office setup, relocation, or system upgrades.