Intern – Telesales cum Reservation

Telesales & Lead Generation

• Make outbound calls to prospective and existing customers to promote travel services.

• Promote domestic and international air tickets, holiday packages, hotel bookings, and other travel-related services.

• Identify customer needs and recommend suitable travel solutions.

• Follow up with potential customers to generate leads and convert inquiries into bookings.

• Assist the sales team in achieving daily, weekly, and monthly sales targets.

Reservation & Ticketing Support

• Assist with domestic and international flight reservations.

• Check flight schedules, fares, availability, and applicable booking conditions.

• Support hotel reservations, tour packages, and travel itinerary preparation.

• Assist with booking confirmations, cancellations, date changes, and rebooking requests under supervision.

• Learn to use airline reservation platforms and GDS systems such as Amadeus, Sabre, or Galileo, where applicable.

Customer Service & Communication

• Respond to customer inquiries via phone, WhatsApp, email, and other communication channels.

• Provide accurate information about fares, travel packages, baggage allowances, and booking procedures.

• Maintain professional relationships with customers and provide timely follow-up.

• Forward complex booking issues, complaints, or special requests to senior team members.

Documentation & Record Keeping

• Maintain accurate records of customer inquiries, leads, bookings, and follow-up activities.

• Assist with preparing quotations, invoices, booking confirmations, and daily sales reports.

• Support the collection and verification of required passenger information and travel documents.

• Handle customer and booking information confidentially.

Sales Coordination & Administrative Support

• Coordinate with senior sales staff, reservation officers, airlines, hotels, and travel service providers as required.

• Assist in promoting travel offers and seasonal holiday packages.

• Support daily office operations and perform other relevant duties assigned by management.