Key Account Manager (Offline Merchant)

• 1 to 4 years
• The applicants should have experience in the following business area(s): Financial Technology (Fintech) Startup

• 1 to 4 years
• The applicants should have experience in the following business area(s): Financial Technology (Fintech) Startup

• Age 24 to 30 years

About the Role:
The Offline Merchant Sales Officer is responsible for identifying, onboarding, and activating brick-and-mortar merchants- retail shops, service points, pharmacies, restaurants, and SMEs. This is a field-heavy role where you’ll spend most of your time in the market meeting merchants, pitching Shamadhan’s solutions, and ensuring they stay active with consistent transactions.

Key Responsibilities:

· Identify and acquire physical stores: retail shops, pharmacies, restaurants, supermarkets.

· Deploy QR codes, POS terminals, and merchant kits.

· Complete full onboarding including documentation, KYC, forms, and submission.

· Ensure proper activation of merchants and support their first transactions.

· Visiting merchants for training, activation and support on device usage, app features, payment acceptance, and daily operations.

· Maintain strong relationships with merchants, monitor transaction volume and reduce inactive/churn merchants.

· Track daily KPIs: new merchants, activations, active merchants, and transaction performance.

· Ensure branding, POS material placement, and visibility at merchant outlets.

· Report field insights, competitor activities, and opportunities in the local market.

· Work with the regional team during campaigns, promotions, and local activations.

Requirements:

· 1–4 years of experience in field sales, merchant onboarding, agent acquisition, or related roles.

· Experience in MFS, fintech, FMCG, telecom, or retail distribution is an advantage.

· Strong communication and persuasion skills.

· Comfortable working in the field, meeting daily visit targets, and handling follow-ups.

· Basic understanding of digital payments and merchant operations.

· Ability to manage reporting, territory planning, and daily activity logs.

Key Attributes:

· Energetic, confident, and disciplined in the field.

· Strong ownership mindset and consistent follow-through.

· Friendly and relationship driven.

· Quick to learn and able to solve problems on the spot.