Compliance Officer

• At most 4 years
• The applicants should have experience in the following business area(s): Financial Technology (Fintech) Startup, Telecommunication
• Freshers are also encouraged to apply.

• Bachelor of Business Administration (BBA)
• Bachelor of Business Studies (BBS)
• Bachelor/Honors

• At most 4 years
• The applicants should have experience in the following business area(s): Financial Technology (Fintech) Startup, Telecommunication
• Freshers are also encouraged to apply.

• Age 23 to 30 years

Qualifications & Experience:

• 1–3 years of relevant experience in Compliance, AML/CFT, KYC/eKYC, Banking, MFS, PSP, FinTech, or Financial Services.
• Practical experience in digital customer onboarding and eKYC verification is highly preferred.
• Knowledge of Bangladesh Bank regulatory requirements and AML/CFT framework will be an advantage.
• Professional certification such as CAMS/AML/Compliance certification will be an added advantage.
• Required Skills:
• Strong understanding of KYC/eKYC, AML/CFT, CDD, EDD, PEP and sanctions screening.
• Strong analytical, investigative, and problem-solving skills.
• Ability to identify eKYC fraud indicators and onboarding risks.
• Strong attention to detail and documentation skills.
• Proficiency in Microsoft Excel, reporting, and data analysis.
• Excellent communication and stakeholder-management skills.
• High level of integrity, confidentiality, and professional judgement.

Shamadhan Services Limited is looking for a ‘Compliance Officer – eKYC & Customer Onboarding’ to oversee the company’s digital customer onboarding and eKYC operations. The role will ensure that customer onboarding is conducted in compliance with applicable ‘Bangladesh Bank regulations, AML/CFT requirements, KYC/eKYC guidelines, and internal policies’, while identifying and mitigating potential fraud and compliance risks.

Key Responsibilities:

• Oversee and monitor the end-to-end eKYC and customer onboarding process.

• Review and conduct quality checks on eKYC applications, including NID verification, customer information, photograph, and liveliness verification.

• Ensure proper implementation of KYC, CDD, EDD, AML/CFT, PEP and sanctions screening requirements.

• Identify suspicious, fraudulent, duplicate, or non-compliant onboarding cases and ensure timely escalation.

• Investigate eKYC exceptions, onboarding irregularities, and potential fraud cases.

• Conduct periodic sample reviews and prepare eKYC compliance and quality assurance reports.

• Coordinate with Operations, Technology, Customer Service, Risk, and other teams to resolve onboarding issues.

• Support Root Cause Analysis (RCA) of eKYC errors and recommend corrective actions.

• Develop and maintain eKYC/onboarding SOPs, checklists, controls, and compliance guidelines.

• Monitor regulatory updates and ensure relevant requirements are incorporated into onboarding processes.

• Support internal/external audits, regulatory reviews, and compliance assessments.

• Conduct awareness and training sessions for employees involved in customer onboarding.