Merchandiser (Customer Service)
Job Description
Title: Merchandiser (Customer Service)
Company Name: Britannia Garment Packaging Ltd..
Vacancy: Not specific
Job Location: Dhaka (Savar)
Employment Status: Full-time
Educational Requirements:
∎ A graduate/post graduate in any discipline.
Experience Requirements:
∎ At least 2 year(s)
Job Context:
∎ We are UK based Garment Packaging Industry. Currently, we are seeking some energetic and skilled
∎ Merchandiser (Customer Service) for Britannia BD Factory.
∎ Work Place : Hemayetpur, Savar, Dhaka
Job Responsibilities:
∎ Handle CS team efficiently and look after nominated and local retailers account skillfully.
∎ Handle inbound customer inquiries through phone, email, and chat in a professional and courteous manner.
∎ Provide accurate and timely information to customers regarding products, services, and promotions.
∎ Resolve customer complaints or issues in a satisfactory and timely manner.
∎ Maintain customer records, update databases, and perform administrative tasks as needed.
∎ Collaborate with other departments to resolve customer issues and ensure smooth operations.
∎ Identify and escalate complex customer issues to appropriate personnel for resolution.
∎ Strive to achieve customer satisfaction targets and meet performance metrics.
Additional Requirements:
∎ Proficient in MS Office applications.
∎ English communication skills, both written and verbal.
∎ Ability to handle difficult situations with patience and professionalism.
∎ Ability to work independently and in a team environment.
Compensation & Other Benefits:
∎ Two festival bonus of basic salary
∎ Yearly increment based on performance
∎ Medical Benefit
∎ Lunch facilitiy
∎ Pickup & drop facilities
∎ Weekly day off is Saturday
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 20 Nov 2023
Company Information:
∎ 31 Oct 2023
∎ Britannia Garment Packaging Ltd..
Category: Garments/Textile
: Only short-listed candidates will be contacted for interviews.
Source: bdjobs.com
Deadline Expired on 20th Nov 2023
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