Experience
Requirements
Responsibilities & Context
* Lead and manage 24/7 NOC operations to ensure maximum network uptime and service availability.
* Basic configurations knowledge about Mikrotik device (BGP, LAN, WAN, VLAN etc).
* Troubleshooting experience with Juniper, Cisco, BDcom etc devices.
* Monitor backbone, international upstream, IIG links, IP Transit, IPLC, and customer connectivity.
* Ensure proactive fault detection, incident management, escalation handling, and root cause analysis (RCA).
* Manage and optimize BGP routing, peering, traffic engineering, and latency performance.
* Coordinate with upstream providers, IXs, submarine cable partners, and local ISPs.
* Develop and implement NOC SOPs, SLAs, KPIs, and operational policies.
* Ensure compliance with regulatory requirements of Bangladesh Telecommunication Regulatory Commission.
* Oversee network monitoring tools (Zabbix, PRTG, SolarWinds, or similar).
* Lead major incident response and maintain proper documentation and reporting.
* Prepare operational reports for management (uptime, incident trends, customer complaints, capacity planning).
* Conduct training, performance evaluation, and shift management for NOC team members.
* Collaborate with Transmission, IP Core, SOC, and Field Support teams for seamless service delivery.
Job Other Benifits
- Provident fund,Over time allowance,Performance bonus
- Salary Review: Yearly
- Festival Bonus: 2