Education
- Bachelor of Science (BSc)
CCNA
CompTIA Network+
Skills Required
Additional Requirements
- Age At least 20 years
Requirements
Bachelor’s degree in IT, Engineering, or a related technical field; equivalent practical experience is welcome.
Basic understanding of computer networking, including IP addresses, routers, switches, DHCP, DNS, and LAN connectivity.
Good written and spoken English.
Ability to learn technical products independently and retain product knowledge.
Ability to work independently, manage priorities, and stay reliably available while working remotely.
Strong computer skills and confidence using online research tools and technical documentation.
Excellent problem-solving skills and a logical approach to troubleshooting.
A customer-focused attitude, attention to detail, and professional communication.
0–3 years of experience in technical support, networking, or security systems (freshers are welcome).
Preferred Qualifications
Experience with IP intercoms, SIP/VoIP, CCTV or security and communication systems.
Experience with PoE switches, VLANs, routers, and basic network troubleshooting.
What We Value Most
We value curiosity, initiative, creativity, accountability, and a willingness to learn. You do not need to know every product before joining us, but you must be willing and able to study manuals, research technical questions, and build your expertise independently.
Responsibilities & Context
Key Responsibilities
• Learn and keep up to date on our products: their specifications, features, and applications.
• Provide remote technical support for intercoms, IP devices, CCTV, networking equipment, and related systems.
• Troubleshoot basic network connectivity, configuration, and compatibility issues.
• Read and interpret product datasheets, manuals, and technical documentation.
• Research unfamiliar technical questions and work towards accurate solutions.
• Help customers choose suitable products based on their technical requirements.
• Respond to customer enquiries by email, call and remote support sessions.
• Write clear technical notes, customer instructions, and internal documentation.