Tour Consultant

• 2 to 4 years
• The applicants should have experience in the following business area(s): Immigration/Visa Processing, Tour Operator, Travel Agency, Travel Startup

• Bachelor of Business Administration (BBA) in Marketing

• 2 to 4 years
• The applicants should have experience in the following business area(s): Immigration/Visa Processing, Tour Operator, Travel Agency, Travel Startup

• Age 22 to 35 years

Additional Requirements for a Tour ConsultantCore Skills: Strong communication, interpersonal, and negotiation skills, with an eye for detail and active listening.
Technical Proficiency: CRM software, and Microsoft Office.
Industry Knowledge: Deep understanding of global destinations, travel trends, visa protocols, currency exchange, and travel insurance.
Problem-Solving & Sales: Ability to customize itineraries under pressure, resolve booking issues promptly, and consistently meet sales targets.

Job Responsibilities

• Client Consultation: Assess clients' travel needs, preferences, budgets, and timelines to recommend suitable travel packages or custom itineraries.

• Itinerary Design & Booking: Plan and create detailed travel itineraries, including flights, accommodation, ground transportation, tours, and activities.

• Sales & Upselling: Promote and sell travel packages, excursion add-ons, travel insurance, and upgraded accommodations.

• Supplier Coordination: Liaise with vendors, local tour operators, hotels, and transport providers to negotiate rates, confirm bookings, and arrange special requests.

• Customer Support & Crisis Management: Serve as the primary point of contact before, during, and after trips—resolving booking issues, flight delays, or emergencies.

• Travel Documentation & Compliance: Ensure clients receive all travel documents (tickets, vouchers, itineraries) and advise on passport, visa, health, and entry requirements.
  
  Client Consultation & Advisory

  • Profile Assessment: Evaluate clients' eligibility, travel background, tie-backs to home country, and financial stability to determine visa feasibility.

  • Guidance: Advise clients on required visa types (e.g., short-stay, tourist, transit), specific country rules, embassy requirements, and processing fees.

  • Expectation Management: Clearly explain processing timelines, success probabilities, and potential risk factors.

  Documentation & Application Handling

  • Document Verification: Inspect required papers (passports, bank statements, employment letters, flight itineraries, hotel bookings, travel insurance) for authenticity and accuracy.

  • Form Filling: Complete online and offline visa application forms accurately on behalf of clients.

  • Cover Letter Drafting: Help clients draft customized cover letters detailing their travel intent.

  • File Assembly: Compile complete application packages adhering to target embassy standards.

  Administrative & Operational Execution

  • Appointment Scheduling: Book appointment slots for document submission, biometric capture, and visa interviews.

  • Interview Preparation: Conduct mock interviews to prepare clients for embassy questions.

  • Tracking & Follow-up: Monitor case progress with embassies/consulates and update clients regularly.

  • Passport Handling: Manage secure collection, handling, and delivery of passports and approved visas.

  Compliance & Knowledge Updating

  • Regulatory Tracking: Stay up-to-date with changing global immigration policies, travel restrictions, and embassy documentation rules.

  • Data Privacy: Maintain strict confidentiality regarding personal client data, financial status, and legal documents.

Job Context

• Work Environment: Primarily office-based, agency-based, or remote call-center settings, using Global Distribution Systems (GDS), CRM software, and online booking tools.

• Mobile bill,Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2

It will be inform by authority member.