Agent Success Officer

At least 2-3 years of relevant experience, preferably in money transfer, remittance, agent sales support or customer service.Strong relationship management, sales follow-up and problem-solving skills.

Proficiency in Microsoft Excel and MS Office.

Good spoken and written English.

Experience supporting overseas agent networks is an advantage.

Ability to communicate in the Sylheti dialect is preferred.

Coordinate agent onboarding, compliance submissions, training and activation follow-ups.

Train new agents on LMS and ERP, helping them complete their first transaction and build activity during the first 30, 60 and 90 days.

Monitor assigned agents’ sales value, transaction counts and utilisation against agreed targets.

Follow up with inactive and underperforming agents, identify challenges and record agreed actions.

Monitor agent balances and available transaction limits, coordinating funding and additional-limit requests with relevant teams.

Resolve agent enquiries, transaction issues and system problems through effective internal coordination.

Analyse revenue and costs to assess profitability and identify opportunities for improvement.

 Monitor and compare competitors’ pricing to understand BSEL’s market position.

Recommend pricing strategies to strengthen BSEL’s competitiveness while maintaining profitability.

Maintain accurate contact logs, provide daily updates and weekly performance reports, and escalate outstanding issues to the Team Leader.