Experience
- 2 to 6 years
- The applicants should have experience in the following business area(s): Real Estate
- Freshers are also encouraged to apply.
Education
- Bachelor/Honors
Requirements
- 2 to 6 years
- The applicants should have experience in the following business area(s): Real Estate
- Freshers are also encouraged to apply.
Skills Required
Additional Requirements
- Age 25 to 40 years
- Only Male
Computer skill, mail corresponding, To Assist Brand planning and business development
Responsibilities & Context
Handle inbound and outbound calls professionally to assist customers with their queries, complaints, and requests.
Provide accurate information about the company's products, services, and current campaigns.
Identify customer needs, clarify information, and resolve issues effectively to ensure a high level of customer satisfaction.
Maintain a high standard of call quality and follow the approved call scripts and standard operating procedures (SOPs).
Document and update customer interactions, feedback, and complaints accurately in the CRM/database system.
Follow up on customer calls and escalate complex issues to the appropriate department or supervisor when necessary.
Support the sales/marketing team by generating quality leads or identifying upselling opportunities during interactions.
Meet daily/monthly performance targets, including average handling time (AHT), quality scores, and service levels.