Education
- Bachelor/Honors
Bachelor’s degree in any major (or Higher Secondary / HSC for select entry-level positions)
Responsibilities & Context
Customer Assistance: Answer incoming calls, make outbound calls, and address queries regarding billing, services, packages, or technical troubleshooting
Data Recording: Update customer profiles, transaction details, and conversation logs accurately in CRM or database systems
Performance Metrics: Meet daily and monthly targets for Average Handling Time (AHT), First Call Resolution (FCR), Service Level Agreements (SLAs), and customer satisfaction scores
Age
Na
Gender
Both Male and Female can apply
Read Before Apply
Please apply only who are fulfilling all the requirements of this job
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