Experience
- 1 to 5 years
- The applicants should have experience in the following business area(s): Training Institutes, Group of Companies, Call Center
- Freshers are also encouraged to apply.
Education
- Bachelor/Honors
Requirements
- 1 to 5 years
- The applicants should have experience in the following business area(s): Training Institutes, Group of Companies, Call Center
- Freshers are also encouraged to apply.
Skills Required
Additional Requirements
- Age 25 to 40 years
Responsibilities & Context
We are looking for experienced, responsible, and performance-driven Call Center Operation Managers to lead and manage our Local & International Call Center Operations.
Key Responsibilities
Manage day-to-day local and international call center operations
Supervise inbound and outbound call activities
Lead, monitor, and motivate call center executives and team leaders
Ensure call quality, productivity, discipline, and target achievement
Develop and implement calling scripts, SOPs, and operational processes
Monitor call volume, response rate, conversion, and overall team performance
Handle customer communication, escalation, and service-related issues
Coordinate lead distribution and follow-up activities
Manage international client/customer communication professionally
Monitor attendance, shift management, roster, and workforce utilization
Conduct regular coaching, feedback, and performance improvement sessions
Prepare daily, weekly, and monthly operational reports
Maintain call center KPIs, quality standards, and service levels
Coordinate with Sales, Marketing, Customer Support, and Management teams
Identify operational gaps and implement improvement strategies
Take ownership of overall call center performance and team results
We are looking for candidates who can independently manage call center operations, maintain service quality, improve team productivity, and take full responsibility for achieving operational goals.