Customer Relations Executive (UK Project)
Job Description
Title: Customer Relations Executive (UK Project)
Company Name: InfoTitan Limited
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time, Contractual
Educational Requirements:
∎ Bachelor degree in any discipline
∎ O Level & A Level Students will get extra preference.
∎ Fluency in English Speaking is our first priority, it doesn't really matter what Education background you are from. So apply for this job if you think you can have good conversation with English speaking foreigner and convince them to get our product/service. Which clearly means your English Speaking and convincing ability should be very good enough to break the wall.
∎ Preferred Professional Certification: Customer Service, IELTS, SPOKEN ENGLISH
∎ Preferred Professional Certification: Customer Service, IELTS, SPOKEN ENGLISH
Experience Requirements:
∎ 1 to 5 year(s)
∎ The applicants should have experience in the following area(s):
Call Center, Call Centre Supervision/ Management, Customer Service, Social Media Management
∎ The applicants should have experience in the following business area(s):
Call Center
∎ Freshers are also encouraged to apply.
Job Context:
∎ Previous Experience in INTERNATIONAL CALL CENTER is Strongly Preferable.
∎ However, Freshers are also encouraged to apply if & only you are very good & strong in English Communications.
∎ Experience in Hotel Booking, Travel, & Tourism will get extra preference.
∎ Operation Time 1 PM to 5 AM (Roster Basis)
∎ Shift Hour: 9 Hours
∎ Weekly Holiday: 2 Day-off (Roster Basis)
Job Responsibilities:
∎ Handle each & every customer/client with care and sincerity.
∎ Handle critical customers with effective communication skill.
∎ Guest Service/ Telesales / Telemarketing / Appointment settings for UK Nationalities over the phone on a daily basis as per instruction.
∎ Manage Inbound/outbound calls & Chat Service to Customers in UK in a timely manner.
∎ Follow communication "SOP" when handling different topics.
∎ 9 hours daily Shift Time. Extra Hours will be count as Over Time.
∎ Should have good convincing skill and excellent sales skill.
∎ Should be able to collate & maintain client database.
∎ Day to day planning and report management ability.
∎ Should have self-supervision skill and performance management skill.
Additional Requirements:
∎ Age 20 to 32 years
∎ Candidates with training/experience in the field of Customer Service/ Call Center will be given preference.
∎ Applicants must have a good knowledge of English and an eye for detail, as you will have to communicate with our clients via live chat, email & live calls.
∎ Self-motivated and willing to work within the SHIFT TIME with consistency.
∎ Must be smart enough to handle any difficult situation that may rise during maintaining teams.
Salary:
∎ Tk. 13000 - 18000 (Monthly)
∎ Attractive Sales Incentive
Compensation & Other Benefits:
∎ Over time allowance
∎ Salary Review: Yearly
∎ Extra Duty Allowance (EDA)
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 21 Sep 2023
Company Information:
∎ 22 Aug 2023
∎ InfoTitan Limited
∎ Address : Level-01, Meghmallar, House-97, Suharawardy Avenue, Baridhara Diplomatic Zone, Dhaka-1212
∎ Business : InfoTitan is a world-class back-office support and outsourcing service provider based in Bangladesh,
Our team of incredibly creative and hardworking individuals is carefully picked to fit your specific business needs. Located in Dhaka, Bangladesh, the heart of South Asia’s booming tech and outsourcing scene, our company focuses on providing professional inbound, outbound, and back–office customer support.
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 21st Sep 2023
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