Customer Service Associate
Job Description
Title: Customer Service Associate
Company Name: Milvik Bangladesh Ltd.
Vacancy: 30
Job Location: Chattogram, Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Diploma in Commerce, Bachelor degree in any discipline
Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s):
Complaint handling, cross sell, Customer Service Management, Upsell
Job Responsibilities:
∎ Need to handle incoming calls coming to Hotline (24/7).
∎ Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
∎ Identify customer needs, clarify information and provide solutions.
∎ Perform every call actively to solve customers' problem.
∎ Refer unresolved customer grievances to designated persons for further investigation.
∎ Report time to time to the team leader for complicated issues.
∎ Willingness to work in any shift/ roster.
∎ Able to handle a Team.
∎ Good knowledge of computer and Office for report making purpose.
∎ Sales drive.
Additional Requirements:
∎ Age 21 to 32 years
∎ Both males and females are allowed to apply
Salary:
∎ Negotiable
∎ Salary is Competitive and Negotiable based on experience & assessment.
Compensation & Other Benefits:
∎ Weekly 2 holidays, Insurance, Gratuity
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 28 Dec 2021
Company Information:
∎ 29 Nov 2021
∎ Milvik Bangladesh Ltd.
∎ Address : Ambon Complex (12th Floor), 99 Bir Uttam AK Khandakar Road, Mohakhali C/A, Dhaka-1212.
∎ Web : www.milvikbd.com
∎ Business : Milvik (brand name BIMA Mobile) is a worlds leading micro-insurance & health mobile tech player from Sweden. We operate in 14 emerging markets across Asia Pacific, Africa and Latin America, with 30 Million subscribers registered to date. We launched operation in Bangladesh in 2012 and has successfully expanded by partnering with Robi and leading MFIs. Milvik has been featured in The Economist, Wired, Financial Times and The Guardian and has won several awards including the MasterCard Foundation Global Prize and the FT Transformation Business Award. We are looking for a talented, intelligent and adventurous individual who thrives in a fast-paced environment.
For More: Local website: www.milvikbd.com & Global Website www.bimamobile.com
Note: Please apply only through bdjobs. Don`t send your CV to our global e-mail id.
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 28th Dec 2021
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