Education
HSC
Honour’s
Additional Requirements
- Age At least 18 years
Excellent verbal and written communication skills in both Bangla and English.
Strong interpersonal and problem-solving skills.
Ability to handle customer complaints professionally and patiently.
Good listening and customer relationship management skills.
Proficiency in MS Office and basic computer operations.
Ability to work under pressure and meet service targets.
Positive attitude, patience, and a customer-oriented mindset.
Ability to work independently and as part of a team.
Responsibilities & Context
Respond to customer inquiries through phone calls, emails, and other communication channels.
Provide accurate information about products and services.
Handle customer complaints and resolve issues promptly.
Maintain positive relationships with existing and potential customers.
Follow up with customers to ensure satisfaction.
Maintain customer records and update relevant information in the system.
Coordinate with internal departments to resolve customer issues.