Experience
- 1 to 3 years
- The applicants should have experience in the following business area(s): Garments Accessories
- Freshers are also encouraged to apply.
Education
- Bachelor/Honors
Requirements
- 1 to 3 years
- The applicants should have experience in the following business area(s): Garments Accessories
- Freshers are also encouraged to apply.
Additional Requirements
- Age 25 to 30 years
- Experience: Minimum of 3 years of customer service or merchandising experience in the textile or garment industry. Familiarity with fabric types (knitted, woven, dyed) is essential.
- Language Skills: Fluent in English (both written and spoken) is required to communicate with international clients.
- Technical Skills: Proficiency in MS Office (Excel, Word, Outlook) and ERP systems (e.g., SAP, Oracle) is preferred. Soft
- Other skills: Strong organizational skills with the ability to multitask. Excellent problem-solving abilities.
Responsibilities & Context
Order Management:Receive and process customer orders accurately. Coordinate with the production planning and sales teams to ensure orders are scheduled correctly and delivered on time.
Customer Communication: Serve as the primary point of contact for customer inquiries regarding product specifications (fabric composition, GSM, width, etc.), pricing, and lead times. Respond to emails and calls promptly.
Sample Coordination: Arrange fabric samples, lab dips, and strike-offs for customer approval. Track the progress of sample development with the technical team to ensure deadlines are met. 4.Issue Resolution: Handle customer complaints or claims regarding quality or delivery delays professionally. Work closely with the Quality Control (QC) and logistics departments to find effective solutions.
Documentation: Prepare necessary shipping and export documentation, including commercial invoices, packing lists, and certificates of origin, ensuring compliance with import/export regulations.
Status Updates: Provide regular updates to customers on their order status, production progress, and shipment tracking.