Experience
- 2 to 4 years
- The applicants should have experience in the following business area(s): Telecommunication, ISP
Education
- Bachelor of Science (BSc) in Computer Science & Engineering, Information Technology, Electronics and Telecommunication Engineering
Requirements
- 2 to 4 years
- The applicants should have experience in the following business area(s): Telecommunication, ISP
Skills Required
Additional Requirements
- Age At least 25 years
Strong knowledge about routing and FTTX Technology.
Ability to work under a 24/7 roster shift, ensuring uninterrupted technical support and system uptime.
Knowledge of ISP/Core Network architecture and Internet backbone operations
Strong analytical and problem-solving ability
Ability to handle network incidents and service outages under pressure
Strong communication and teamwork skills
Responsibilities & Context
Manage and configure network devices such as Mikrotik routers, switches, and firewalls,OLTs ensuring smooth and secure connectivity.
Monitor network systems using network monitoring tools, promptly responding to alerts and resolving any detected faults.
Engage directly with clients to identify, analyze, and resolve technical and IT-related challenges efficiently.
Provide technical support and respond to customer inquiries through phone calls, emails.
Implement innovative network solutions and enhance existing infrastructure for improved efficiency and security.
Conduct in-depth analysis of network logs, data, and performance reports to identify root causes of issues and mitigate security vulnerabilities.
Maintain proper documentation and prepare necessary technical and operational reports.
Deliver timely and effective network services, assistance, and solutions to ensure maximum customer satisfaction.
Job Other Benifits
- Tour allowance,Mobile bill
- Salary Review: Yearly
- Lunch Facilities: Partially Subsidize
- Festival Bonus: 2
Career Growth & Internal Mobility - Clear career progression and opportunities for internal movement across functions/business units.
Learning & Development - Professional training, leadership development, technical learning and continuous upskilling opportunities.
Collaborative Work Environment - Supportive, respectful and team-oriented workplace culture.
Performance-Based Growth - Recognition and career advancement linked to performance and contribution.
Exposure to Diverse Businesses - Opportunity to work across multiple industries, projects, functions and business units.
Leadership Exposure - Opportunities to work with experienced professionals and senior leadership.
Employee Wellbeing - Initiatives supporting physical, mental and overall employee wellbeing.