Experience
- 1 to 3 years
- The applicants should have experience in the following business area(s): Retail Store, Healthcare/Lifestyle product, Call Center, Boutique/ Fashion, Hospital, Logistic/Courier/Air Express Companies, Hotel, Property Management & Preservation Services
Education
- Bachelor of Business Administration (BBA)
- Master of Business Administration (MBA)
Requirements
- 1 to 3 years
- The applicants should have experience in the following business area(s): Retail Store, Healthcare/Lifestyle product, Call Center, Boutique/ Fashion, Hospital, Logistic/Courier/Air Express Companies, Hotel, Property Management & Preservation Services
Skills Required
Additional Requirements
- Age 22 to 28 years
- Only Female
Responsibilities & Context
Handle inbound and outbound calls, emails, and chat support with professionalism, courtesy, and efficiency.
Assist customers by addressing inquiries, resolving complaints, and responding to service-related concerns in a timely manner.
Deliver accurate and comprehensive information regarding the company’s products, services, and policies.
Document all customer interactions, feedback, and issues thoroughly within the CRM system.
Conduct follow-ups with customers to ensure complete resolution of their concerns and confirm their satisfaction.
Consistently maintain a positive, empathetic, and professional demeanor in all customer engagements.
Prepare and submit daily and weekly reports detailing customer interactions, common issues, and resolutions.
Update and maintain accurate customer data on a regular basis.