Experience
- 1 to 3 years
- The applicants should have experience in the following business area(s): Logistic/Courier/Air Express Companies, Shipping
Education
Bachelor’s/ Master’s Degree (Major in CSE/IT/ICT)
Requirements
- 1 to 3 years
- The applicants should have experience in the following business area(s): Logistic/Courier/Air Express Companies, Shipping
Skills Required
Responsibilities & Context
Provide comprehensive first-level and second-level technical support to all employees, addressing hardware, software, and network-related issues promptly and effectively.
Manage and resolve IT support tickets through a helpdesk system, ensuring timely resolution and clear communication with users.
Maintain a knowledge base of common IT issues and their resolutions to facilitate self-service and improve support efficiency.
Monitor, maintain, and troubleshoot local area networks (LAN), wide area networks (WAN), and wireless networks to ensure optimal performance and connectivity.
IT Procurement Support
Assist in the procurement process of IT hardware, software, and services, including gathering requirements, researching vendors, and obtaining quotations.
Recommend IT products and solutions that align with organizational needs and budget constraints.
Liaise with vendors and suppliers to ensure timely delivery and quality of IT purchases.
Maintain a comprehensive inventory of all IT assets, including hardware, software licenses, peripherals, purchase.
Track the lifecycle of IT equipment from acquisition to disposal, ensuring proper documentation and asset tagging.
Job Other Benifits
- Performance bonus,Insurance,Gratuity,Provident fund
- Salary Review: Yearly
- Festival Bonus: 2