Front Desk Manager

• At least 2 years
• The applicants should have experience in the following business area(s): Travel Agency, Tour Operator, Travel Startup

• At least 2 years
• The applicants should have experience in the following business area(s): Travel Agency, Tour Operator, Travel Startup

• Age 22 to 40 years
• Only Male

Company: A Reputed Resort in Bandarban
Job Location: Bandarban, Bangladesh
Employment Status: Full-time
Experience: Minimum 2 Years
Salary: Negotiable (Based on Experience & Skills)

Job Context

We are looking for a smart, energetic, and customer-oriented Front Desk Manager to join our resort team in Bandarban.

The ideal candidate should have practical experience in hotel or resort operations, guest relations, reservation management, and front office administration. The selected candidate will be responsible for ensuring excellent guest experiences, smooth daily operations, and maintaining the resort's service standards.

Job Responsibilities

Front Office Operations & Guest Services

• Manage and supervise daily front desk operations, including guest check-in, check-out, reservations, and inquiries.

• Ensure excellent customer service and a welcoming experience for every guest.

• Handle guest complaints, special requests, and service-related issues professionally.

• Maintain guest satisfaction and ensure a positive overall resort experience.

• Coordinate VIP guest arrangements and special hospitality services.

Reservation & Booking Management

• Manage room reservations received through phone calls, social media, websites, and Online Travel Agencies (OTAs).

• Monitor room availability, occupancy, cancellations, and booking confirmations.

• Maintain accurate booking records and reservation reports.

• Coordinate with the sales and marketing team to maximize room occupancy and revenue.

• Promote room upgrades and additional resort services to increase revenue.

Team Management & Coordination

• Supervise, train, and guide front desk and guest service staff.

• Prepare staff duty rosters and ensure proper shift management.

• Coordinate with housekeeping, restaurant, maintenance, and other departments for smooth resort operations.

• Monitor staff performance and maintain professional service standards.

Reporting & Administration

• Prepare daily occupancy, revenue, and guest arrival/departure reports.

• Supervise guest billing, payment collection, cash handling, and financial recordkeeping.

• Maintain guest databases, registration records, and operational documentation.

• Ensure compliance with resort policies, safety procedures, and hospitality standards.

• Report operational issues and improvement opportunities to management.

Experience Requirements

• Minimum 2 years of practical experience in hotel or resort operations, preferably in front office, reservations, or guest services.

• Experience in handling guest relations, check-in/check-out procedures, and room reservations.

• Previous supervisory or team management experience will be an added advantage.

• Familiarity with hotel booking software and OTA platforms will be preferred.

Additional Requirements

• Excellent communication skills in Bangla and English.

• Strong interpersonal, organisational, and problem-solving abilities.

• Professional appearance, positive attitude, and guest-focused mindset.

• Good knowledge of computer applications and reservation management systems.

• Ability to work independently and handle multiple responsibilities.

• Willingness to work flexible shifts, weekends, and public holidays.

• Candidates with previous experience in tourist destination resorts will receive preference.

Compensation & Benefits

• Competitive salary based on experience.

• Accommodation and meals: As per company policy.

• Festival bonuses and other benefits: As per company policy.

• Career development opportunities in the hospitality sector.

• T/A,Mobile bill,Performance bonus
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2