Junior Executive/Executive - BRAC NOC

• At most 4 years
• The applicants should have experience in the following business area(s): IT Enabled Service
• Freshers are also encouraged to apply.

• Bachelor of Science (BSc) in Computer Science & Engineering, Electronics and Telecommunication Engineering

• At most 4 years
• The applicants should have experience in the following business area(s): IT Enabled Service
• Freshers are also encouraged to apply.

• Age 22 to 32 years

Skills & Competencies:

• Network Monitoring & NOC Operation

• Incident, Fault & Escalation Management

• TCP/IP, Routing & Switching Fundamentals

• MPLS, VPN & Fiber Optic Network Basics

• Network Monitoring Tools (NMS)Troubleshooting & Root Cause Analysis

• SLA Monitoring & Service Assurance

• Willingness and flexibility to work in rotating shifts, including nights, weekends, and holidays.

• Seamless Network Operations: Oversee and manage network operations for 3,500+ BRAC sites, including LMC, BLC, HCMP, Audit, VIP Residences, BRAC Centers, Nursery Branches, and BRAC University Cloud Services, ensuring uninterrupted connectivity and SLA compliance.
• Manage Incidents & Tickets through the BRAC LMC Dashboard and BRACNet ERP, ensuring timely resolution.
• Perform Network Monitoring & RCA using NMS tools to detect faults, analyze recurring issues, and implement permanent solutions.
• Provide Customer Support through calls and emails, ensuring effective communication with BRAC branches and stakeholders.
• Perform L1 & L2 Network Troubleshooting for WAN, LAN, VLAN, VPN, wireless, and internet connectivity issues.
• Configure & Maintain Network Devices, including routers, switches, wireless access points, and internet links.
• Maintain Operational Databases, including the LMC Dashboard, ERP, NMS, and other network records.
• Coordinate with Vendors (MNOs, LSPs, NTTN, etc.) for fault escalation and service restoration.
• Collaborate with Internal Teams to support new technical implementations and daily network operations.
• Prepare Operational Reports, including downtime, SLA, tickets, call logs, inventory, and performance reports.
• Provide Proactive Monitoring & Incident Management to minimize downtime and maintain service continuity.
• Optimize Network Performance through bandwidth analysis, link optimization, and capacity management.
• Manage Critical Escalations and ensure timely resolution of high-priority incidents.
• Provide Backup Support for Network, Email, and Linux/Windows System Administration under BRAC Managed Services.

• T/A,Mobile bill,Profit share,Provident fund,Weekly 2 holidays,Gratuity
• Festival Bonus: 2
• Salary Review: Yearly