Officer - Sales Support

• At least 2 years
• The applicants should have experience in the following business area(s): Cement, Group of Companies, Manufacturing (FMCG), Steel

• Bachelor's degree from a recognized university or reputed educational institution.

• At least 2 years
• The applicants should have experience in the following business area(s): Cement, Group of Companies, Manufacturing (FMCG), Steel

• Age At least 25 years

• ERP Proficiency: Practical knowledge of Oracle ERP modules relevant to sales order processing, delivery orders, and sales operations.

• Computer Skills: Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.

• Communication Skills: Strong verbal and written communication skills with the ability to coordinate effectively with internal and external stakeholders.

• Analytical Skills: Ability to analyze sales data, prepare reports, and maintain accurate records.

• Time Management: Ability to prioritize tasks, meet tight deadlines, and manage multiple responsibilities efficiently.

• Interpersonal Skills: Ability to maintain professional relationships with dealers, colleagues, and other stakeholders.

• Personal Attributes: Self-motivated, proactive, responsible, detail-oriented, and results-driven, with a positive attitude and the ability to work under pressure.

To provide effective sales operational support to the Marketing & Sales Department by ensuring accurate and timely processing of sales orders, coordination of deliveries, monitoring of dealer accounts and credit status, preparation of sales reports, and communication with internal departments and external stakeholders to facilitate smooth sales operations and achievement of business objectives.

Key Responsibilities:

• Sales Order Processing: Process delivery orders through Oracle ERP, ensuring accuracy, compliance with company policies, and timely execution.

• Dealer Order Management: Receive and verify dealer orders, coordinate necessary approvals, and monitor order status to ensure timely processing and fulfillment.

• Delivery Coordination: Liaise with Logistics, Warehouse, Distribution, and other relevant departments to ensure timely and efficient product delivery to dealers.

• Dealer Accounts & Credit Coordination: Coordinate with dealers and the Accounts Department regarding outstanding payments, credit limits, payment status, and collection updates.

• Sales Performance Support: Assist the sales team in achieving monthly sales targets by monitoring sales performance, tracking progress, and providing relevant sales data and reports.

• Dealer Database Management: Maintain and regularly update dealer information, transaction records, and other relevant documentation to ensure data accuracy and accessibility.

• Sales Reporting: Prepare and submit daily, weekly, and monthly sales reports, dealer statements, order summaries, and other management reports within the prescribed deadlines.

• Complaint & Issue Resolution: Receive and coordinate the resolution of dealer complaints, delivery discrepancies, and order-related issues in collaboration with the concerned departments.

• Sales Documentation: Assist the sales team in preparing quotations, commercial proposals, sales statements, and other sales-related documents as required.

• Interdepartmental Coordination: Maintain effective communication with internal departments, dealers, and other relevant stakeholders to ensure smooth business operations and timely completion of assigned tasks.

• Policy Compliance & Record Keeping: Ensure proper documentation and compliance with established company policies, procedures, and applicable ERP processes related to sales support activities.

• Other Responsibilities: Perform any other duties and responsibilities assigned by management from time to time.