Aftersales, Executive
Job Description
Title: Aftersales, Executive
Company Name: vivo Bangladesh (Head Office)
Vacancy: 1
Location: Dhaka
Salary: Negotiable
Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):Telecommunication
Published: 1 Apr 2024
Education:
∎ Bachelor/Honors
Requirements:
Responsibilities & Context:
∎ IdenƟfy customers' needs, clarify information and provide solutions and/or alternaƟves.
∎ Quick response to customer inquiries and requests.
∎ Communicate with customers in an informaƟve manner, in keeping with the brand's voice and tone
∎ Respond to customer inquiries on our Facebook and social media plaƞorms on a regular basis.
∎ Keep records of all conversations in the database in a comprehensive way
∎ Manage large amounts of inbound and outbound calls in a Ɵmely manner.
∎ Prepare & submit a daily report on incoming and outgoing call
∎ Deliver extraordinary customer care by responding to questions concerning customer concerns
∎ Consult with Customers while they share their handset problems through the vivo Feedback APP and provide a proper solution
∎ Survey on selected handset models and provide the report as per requirement from factory
∎ SuggesƟng to customer's problems/product appearances/major complaints and providing qualityfeedback issues through CRM (Customer RelaƟonship Management) system
∎ Submit Customer feedback report to the factory (Head Quarter) through an online quesƟonnaire.
∎ IdenƟfy customers' needs, clarify information and provide solutions and/or alternaƟves.
∎ Quick response to customer inquiries and requests.
∎ Communicate with customers in an informaƟve manner, in keeping with the brand's voice and tone
∎ Respond to customer inquiries on our Facebook and social media plaƞorms on a regular basis.
∎ Keep records of all conversations in the database in a comprehensive way
∎ Manage large amounts of inbound and outbound calls in a Ɵmely manner.
∎ Prepare & submit a daily report on incoming and outgoing call
∎ Deliver extraordinary customer care by responding to questions concerning customer concerns
∎ Consult with Customers while they share their handset problems through the vivo Feedback APP and provide a proper solution
∎ Survey on selected handset models and provide the report as per requirement from factory
∎ SuggesƟng to customer's problems/product appearances/major complaints and providing qualityfeedback issues through CRM (Customer RelaƟonship Management) system
∎ Submit Customer feedback report to the factory (Head Quarter) through an online quesƟonnaire.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ vivo Bangladesh (Head Office)
∎ 9th Floor, Tower # A, 144-Police Plaza Concord, Gulshan-1, Dhaka-1212.
Address::
∎ 9th Floor, Tower # A, 144-Police Plaza Concord, Gulshan-1, Dhaka-1212.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 1 May 2024
Category: Customer Support/Call Centre
Source: bdjobs.com
Similar Jobs
Telesales Manager / Assistant Manager
Guest Service Executive (Call Centre)
Executive, Program Service Delivery (PSD)
Call Center Executive
Customer Service Executive
Customer Support Executive Through Facebook ( Meta ) (Facebook Moderator) (Work From Office)
Client Support Executive (International Project)
Customer Support and Sales Officer
Call Center Manager (For UK Customer)
Customer Service Officer
TELEMARKETING REPRESENTATIVE
Customer Care Executive (Female)
Crewing Executive
Executive - Telemarketing
Agent - Prescription Reader
Call Center Agent (Night Shift) - English
Executive, Customer Service
Customer Service Officer
Peer Leader
Executive( Customer Care Service)
Officer, CIC
Female Counsellor
Patient Relationship Officer (For Rajshahi)
Project Coordinator for Telemarketing [International Campaign]
Customer Support cum Live Presenter
কাস্টমার কেয়ার এক্সিকিউটিভ (ফিমেল)
Tele Sales Executive
Executive (Customer Support and Transcription)
Office Executive - Night Shift
Customer Support and Sales Executive
Executive (Female)
Call Center Agent
Customer Relationship Executive
Team Leader, Customer Care
Call Center Representative- Tele Sales
Jr. Executive/ Executive - Call Center
Travel Counselor - Sales Executive (Night Shift)
Executive/Sr. Executive (Customer Service, Export)
Contact Center Agent
Executive, Customer Relationship Management (Tech Sales)
Facebook Group