Experience
- 3 to 7 years
- The applicants should have experience in the following business area(s): Travel Agency, Travel Startup
Education
- Bachelor/Honors
Requirements
- 3 to 7 years
- The applicants should have experience in the following business area(s): Travel Agency, Travel Startup
Skills Required
Additional Requirements
- Only Male
Responsibilities & Context
NZ is Hiring!
Position: Assistant Manager / Deputy Manager / Manager, Operations
Department: Operations (B2B & B2C)
Job Location: Dhaka (Uttara & Banani)
Employment Type: Full-time
About NZ:
NZ is a global enterprise headquartered in Malaysia, with branches in Bangladesh, Nepal, Portugal, Maldives, and Dubai. The company operates through multiple concerns, focusing on Technology, Education, and Travel & Tours.
With a strong foundation in Asia and Europe, NZ is steadily expanding its footprint across these regions, positioning itself as a diversified multinational group with expertise in innovation, learning, and global tourism.
Job Responsibilities:
B2B Operations
Monitor daily B2B operations and agent activities.
Track agent issues, booking failures, and system problems, and ensure timely resolution.
Coordinate with Reservation, Sales, IT/API, and Commercial teams.
Monitor pending cases, SLA compliance, and service quality.
B2C Operations
Monitor daily website/app operations and customer booking activities.
Track booking failures, payment issues, and customer complaints.
Coordinate with Reservation, Customer Support, IT/API, and Accounts teams.
Monitor pending cases, SLA compliance, and customer service quality.
Team Leadership & Reporting
Oversee and lead the Reservation and Flight Info teams.
Supervise team productivity and operational performance, and resolve operational bottlenecks.
Ensure ticketing, reissue, refund, and schedule-change processes follow airline and company policies.
Maintain clear team accountability through task allocation and performance monitoring.
Submit daily updates and monthly performance reports to management.
Contribute to process improvement and digital/system enhancement initiatives.
Educational Qualification:
Bachelor’s Degree in Business, Tourism & Hospitality Management, or any related field.
Master’s Degree preferred.
Experience:
Minimum [5–7] years of experience in airline reservation, ticketing, or travel operations, including at least [2–3] years in a team leadership or supervisory role.
Hands-on experience in both B2B (agent/corporate) and B2C (online/retail) operations.
Experience managing Reservation and Flight Info/Support teams will be preferred.
Requirements:
Expert-level knowledge of GDS (Sabre / Galileo / Amadeus), including fares, ticketing, reissue, refund, and PNR management.
Strong understanding of airline policies, fare rules, and IATA/BSP procedures.
Proven leadership, people management, and problem-solving skills.
Good command of MS Excel, Word, and AI-based tools.
Strong English communication and presentation skills.
Ability to work under pressure, handle escalations, and meet deadlines.
Smart professional appearance and confident communication.
Salary & Benefits:
Salary Range: Market competitive, based on knowledge, quality, and experience
Allowances: Mobile bill coverage and performance bonus
Lunch Facilities: Fully subsidized lunch provided
Festival Bonus: Two festival bonuses annually
Salary Review: Conducted on a yearly basis
Global Exposure: Opportunity to work with global players across Asia and Europe
Yearly Tour/Picnic: Annual company-sponsored tour or picnic for team building and recreation
Foreign Work Possibility: Best performers may get opportunities for foreign work exposure
Expected Outcome: Smooth operations, faster issue resolution, reduced errors, improved service quality, and clear team accountability.