Experience
- 2 to 3 years
- The applicants should have experience in the following business area(s): NGO, Trading or Export/Import
Education
Bachelor’s degree in Business Administration, Management, Finance, Accounting, or a relevant discipline.
A Master’s degree or relevant professional training will be considered an advantage.
Requirements
- 2 to 3 years
- The applicants should have experience in the following business area(s): NGO, Trading or Export/Import
Additional Requirements
- Age 25 to 32 years
2–3 years of relevant professional experience in Operations, preferably in a supervisory or team coordination role.
Experience in FinTech, Digital Lending, Smartphone Financing, EMI Operations, MFS, Consumer Finance, or Financial Services will be highly preferred.
Required Skills and Competencies
Strong understanding of operational processes, workflow management, and cross-functional coordination.
Excellent analytical, problem-solving, and decision-making capabilities.
Proficiency in MS Excel, Google Sheets, and operational reporting tools.
Ability to analyze data, prepare management reports, and monitor performance dashboards.
Strong communication, interpersonal, and team management skills.
Ability to manage multiple priorities, meet deadlines, and take ownership of assigned responsibilities.
A proactive mindset with a strong focus on operational efficiency, accountability, and business results.
Ability to work effectively in a fast-paced, target-oriented, and performance-driven environment.
Responsibilities & Context
Job Location: House 67, Block – KA, Pici-culture Housing Society, Shyamoli, Dhaka - 1207
About the Company
Ambala Fintech Limited is a fintech-focused company working to make smartphone financing and digital financial services more accessible across Bangladesh. Through technology-driven solutions, innovative installment-based payment models, and efficient operational management, the company aims to enhance customer accessibility, strengthen retailer partnerships, and expand financial inclusion in the consumer electronics sector.
Role Overview
Ambala Fintech Limited is looking for an experienced, proactive, and results- Assistant Officer – Technical Support to join its Operations team. The selected candidate will work closely with the Head of Operations to oversee daily business operations, coordinate cross-functional teams, monitor operational performance, ensure compliance with company policies, and drive continuous process improvement.
The ideal candidate should have strong leadership, analytical, reporting, problem-solving, and team coordination skills, with the ability to manage operational workflows in a fast-paced FinTech and digital financing environment.
Key Responsibilities
Work closely with the Team Leader, monitor, and coordinate daily operational activities.
Coordinate with Verification, Customer Service, Recovery, Sales, and other relevant teams to ensure smooth and efficient business operations.
Monitor the end-to-end operational workflow, including order processing, customer verification, device activation, installment collection, and recovery follow-up.
Help customers & retailers to solve any technical error.
Analyze operational reports and performance data to identify gaps, inefficiencies, and opportunities for improvement.
Identify operational risks, customer-related issues, and process bottlenecks, and coordinate with relevant stakeholders for timely resolution.
Coordinate with the Technology and Product teams to resolve system-related issues and improve operational workflows.
Support the development and implementation of new operational processes, business initiatives, and efficiency improvement plans.
Maintain accurate operational records, documentation, and performance dashboards.
Facilitate effective communication and coordination among internal teams, business partners, and relevant stakeholders.
Job Other Benifits
Salary Range: 25000 - 30000 BDT per Month
Festival Bonus: 02
Weekly Holidays: Friday
Competitive salary based on experience and qualifications.
Paid leave as per company policy.
Performance-based salary review and career development opportunities.
Professional learning and development opportunities.
Other benefits and allowances as per company policy.