Experience
- 3 to 5 years
Education
- Master of Pharmacy (M.Pharm) in Pharmacy
Requirements
- 3 to 5 years
Skills Required
Additional Requirements
- Age 22 to 28 years
- Only Female
Responsibilities & Context
Ø Job Summary- The Branch Operations Manager will be responsible for managing the day-to-day operations of the aesthetic clinic, ensuring smooth service delivery, customer satisfaction, operational efficiency, inventory control, staff coordination, and achievement of branch revenue targets.
The candidate's pharmacy background will support product knowledge, medication and consumable inventory management, product storage, expiry monitoring, and coordination with qualified medical professionals. All clinical decisions and medical procedures must remain under appropriately qualified and authorized healthcare professionals.
Key Responsibilities-
1. Oversee daily branch operations and ensure smooth clinic functioning.
2. Monitor appointment schedules, patient flow, treatment-room readiness, and service delivery.
3. Ensure compliance with approved SOPs, hygiene standards, and operational policies.
4. Coordinate with Head Office regarding operational issues and management directives.
5. Prepare daily, weekly, and monthly branch performance reports.
6. Supervise receptionists, customer service executives, medical assistants, and other branch personnel.
7. Monitor attendance, punctuality, grooming, discipline, and professional conduct.
8. Coordinate staff duty rosters and ensure adequate operational coverage.
9. Identify training needs and support staff development.
10. Conduct regular performance reviews and team meetings.
11. Ensure professional patient reception, appointment management, and follow-up.
12. Monitor patient feedback, complaints, and service recovery.
13. Ensure transparent communication regarding treatment packages, pricing, and service terms.
14. Maintain patient confidentiality and appropriate documentation.
15. Coordinate with doctors and clinical staff to ensure a positive patient experience.
16. Monitor skincare products, aesthetic consumables, medical supplies, and other approved inventory.
17. Maintain stock records, batch numbers, expiry dates, and storage conditions.
18. Implement FEFO (First Expiry, First Out) and appropriate stock rotation.19. Monitor stock movement, wastage, shortages, and discrepancies.
19. Coordinate procurement, replenishment, and stock reconciliation with the Purchase and Warehouse departments.
20. Ensure appropriate documentation and handling of medicines and medical products in accordance with applicable requirements.
21. Monitor daily sales, treatment revenue, package sales, and branch targets.
22. Review cash collection, POS transactions, discounts, refunds, and billing accuracy.
23. Monitor operating expenses and identify cost-control opportunities.
24. Coordinate monthly budgets, expense statements, and financial reports with Accounts.
25. Identify opportunities to improve customer retention, service utilization, and branch profitability without compromising patient safety or ethical standards.
26. Maintain branch operational records, patient files, consent documentation, inventory registers, and incident logs.
27. Support management in maintaining applicable clinic licences, approvals, and regulatory documentation.
28. Coordinate internal audits and corrective actions.
29. Ensure patient data is handled confidentially and securely.
30. Monitor compliance with applicable healthcare, pharmacy, workplace safety, and consumer-protection requirements.
Overall Accountability-
The Branch Operations Manager is accountable for the branch's operational efficiency, team performance, patient experience, inventory control, financial discipline, and compliance coordination, while ensuring that all clinical services are delivered by appropriately qualified and authorized professionals.