Call Center & Support Executive

Candidates currently pursuing an Honours degree are also encouraged to apply.

Excellent spoken skills.

Good Call Center software, MS Word and Excel skills.

Willingness to work in rotational/24×7 shifts

Handle customer calls professionally and provide accurate information, guidance and effective solutions to customer queries.

Provide first-level technical support for internet connectivity issues, including slow speed, connection failures and router-related problems.

Identify and troubleshoot basic technical issues to ensure prompt and effective customer support.

Maintain and update customer information accurately in the system.

Create, update and follow up on customer support tickets to ensure timely issue resolution.

Perform any other duties and responsibilities assigned by management.