Experience
- At least 3 years
- The applicants should have experience in the following business area(s): Hospital, Clinic, Diagnostic Centre
Education
- Bachelor/Honors
Requirements
- At least 3 years
- The applicants should have experience in the following business area(s): Hospital, Clinic, Diagnostic Centre
Skills Required
Additional Requirements
- Age At least 18 years
- The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre, and Chamber
- Freshers are also encouraged to apply.
Responsibilities & Context
Job Highlights:
We are looking for a customer-focused Call Centre Executive (কল সেন্টার এক্সিকিউটিভ) to serve as the first point of contact for patients. This role is critical in delivering excellent customer service and ensuring good service.
Responsibilities & Context:
Answer inbound calls, respond to customer queries, and resolve issues related to products, services, or account information.
Address and resolve customer complaints or concerns in a timely and professional manner, ensuring customer satisfaction.
Accurately record customer information and details of inquiries or complaints in the call center management system.
Service Knowledge: Stay up to date with service details, policies, and procedures in order to provide accurate information and recommendations to customers.
Follow up with customers to ensure that issues are resolved and gather feedback on their experience.
Make outbound calls for follow-ups, surveys, or promotion of services/products as needed.
Identify complex or high-priority issues and escalate them to appropriate departments or senior management for resolution.
Meet call handling targets, such as average call time, customer satisfaction score, and first call resolution rate.
Work to retain customers by providing solutions, addressing concerns, and ensuring a positive experience.
Ensure adherence to all policies, procedures, and legal requirements regarding customer interactions.
Job Other Benifits
- Over time allowance
- Salary Review: Yearly
- Festival Bonus: 2
Leave encashment