Experience
- 1 to 3 years
- The applicants should have experience in the following business area(s): Battery, Storage cell
Education
Bachelor’s degree in Business Administration, Marketing, or a related discipline.
Requirements
- 1 to 3 years
- The applicants should have experience in the following business area(s): Battery, Storage cell
Additional Requirements
- Age At least 20 years
Excellent communication and interpersonal skills.
Strong problem-solving and client-handling abilities.
Good organizational skills and attention to detail.
Proficiency in MS Office and email communication.
Ability to work under pressure and manage multiple tasks.
Positive attitude with a strong commitment to customer satisfaction.
Responsibilities & Context
Communicate with clients to understand their needs and provide appropriate support.
Respond to client inquiries through phone calls, emails, and other communication channels.
Maintain positive relationships with existing clients and ensure customer satisfaction.
Handle client complaints, resolve issues, and escalate complex matters to the relevant departments.
Provide product and service-related information to clients.
Follow up with clients to ensure timely resolution of their issues.
Coordinate with sales, marketing, and other internal teams to meet client requirements.
Maintain accurate records of client communications, feedback, and support activities.
Prepare regular reports on client queries, complaints, and service performance.
Identify opportunities to improve client experience and service quality.