Contact Center Executive (Contractual)
Job Description
Title: Contact Center Executive (Contractual)
Company Name: Community Bank Bangladesh Ltd.
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Contractual
Educational Requirements:
∎ Minimum Bachelor's in Business/ Economics/ Banking/ English or relevant subjects from reputed University. No Third Division in academic records.
Experience Requirements:
∎ At least 1 year(s)
Job Responsibilities:
∎ Attend Customers call and provide solution within the defined SLA.
∎ Track service level calls waiting, abandonment and ensure further calls to those customers.
∎ Records customer's complains and forward to the respective department.
∎ Follow up customer's inquiry or problem is resolved from the concern desk.
∎ Provide product and service information to customers through call center inbound/outbound channel quickly by good manner.
∎ Manage and update customer databases with the status of each customer.
∎ Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure proper resolution.
∎ Keeping a record of customer interaction and details of actions taken.
Additional Requirements:
∎ Minimum 1 year's working experience in any reputed Contact Center (Preferably Bank). Fresh Graduates with excellent academic records can also apply
∎ Smart, Team player, paired with agile mindset and can-do attitude
∎ Excellent presentation & communication skills
∎ Excellent skills in MS Office
∎ Shift Duty (Contact Center remains operational for 24/7. Therefore shift duty may be in any time including night as per the schedule)
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 7 Dec 2021
Company Information:
∎ 1 Dec 2021
∎ Community Bank Bangladesh Ltd.
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 7th Dec 2021
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