Title: Customer Service Executive (Female)
Company Name: Ezam Tech Solution Int
Vacancy: --
Age: 20 to 30 years
Location: Dhaka (Aganogor Keranigonj)
Salary: Negotiable
Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Software Company
∎ Freshers are also encouraged to apply.
Published: 13 May 2024
Education:
∎ Higher Secondary
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 20 to 30 years
∎ Educational Requirements HSC / Bachelor degree in any discipline.
∎ Excellent communication and listening skills.
∎ Professional appearance and demeanor.
∎ Strong organizational and multitasking abilities.
∎ Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
∎ Good verbal and written communication skills in English.
Responsibilities & Context:
∎ · Engage with customers via phone calls and live chat in a courteous and professional manner.
∎ · Listen attentively to customer inquiries and provide accurate and timely responses.
∎ · Address customer concerns and resolve issues promptly, ensuring a positive resolution.
∎ · Assist customers in navigating our products, services, and platforms effectively.
∎ · Provide guidance and assistance with account-related queries, order status, and technical support.
∎ · Document customer interactions and maintain accurate records of inquiries, feedback, and resolutions.
∎ · Collaborate with team members to escalate complex issues and ensure timely resolution.
∎ · Uphold company values and customer service standards in every interaction.
Compensation & Other Benefits:
∎ Mobile bill
∎ Festival Bonus: 2
∎ A dynamic, innovative, and supportive work environment.
∎ Opportunities for personal and professional growth.
∎ Regular team-building activities and a collaborative team culture.
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Female
Job Location: Dhaka (Aganogor Keranigonj)
Read Before Apply:
You have to be good at speaking, writing & reading in English. Kindly send your resume in pdf to the given email address. You will be invited to the interview through a Zoom meeting.Mention the name of the post in the subject line of the email.