Education
- Bachelor/Honors
Additional Requirements
- Age 23 to 32 years
Minimum Bachelor's Degree/Graduation or Equivalent Degree from any UGC approved University with no Third Division in academic records.
CCE is a fresh entrant position, however, having 1 year experience in contact/call center may have preference.
Must be fluent in both spoken English and Bangla.
Responsibilities & Context
Attend customer calls and provide effective solutions within defined Service Level Agreements (SLA).
Monitor call queue metrics, i.e. waiting, abandonment and follow up with customers accordingly.
Conduct outbound telesales/telemarketing calls to promote the bank's products and services, generate leads, and acquire new customers.
Record customer complaints and forward them to the appropriate Division/Department/Branch.
Follow up on customer inquiries or problems and ensure timely resolution from concerned units.
Provide accurate and prompt product/service information via inbound and outbound calls.
Maintain and update the customer database with relevant interaction details.
Handle customer complaints with professionalism, offering timely and effective solutions.
Keep accurate records of all customer interactions and actions taken.
Initiate tele sales, cross sales, and card sales as per the SOP.