Customer Relationship Manager / Executive

Job Description

Title: Customer Relationship Manager / Executive

Company Name: A well-reputable company

Vacancy: 6

Age: 25 to 35 years

Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:
∎ 1 to 3 years
∎ The applicants should have experience in the following business area(s):Trading or Export/Import, Overseas Companies, Immigration/Visa Processing
∎ Freshers are also encouraged to apply.

Published: 30 Mar 2024

Education:
∎ Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age 25 to 35 years

Responsibilities & Context:
∎ We are a reputable company dedicated to delivering outstanding services to our esteemed customers. At our core, we emphasize our unwavering commitment to excellence and our customer-centric ethos.
∎ Job Description: We are in search of devoted female professionals to assume the role of Customer Service Executive / Customer Relationship Officer within our team. Beyond proficiency in Bangla and English candidates must be smart and hold minimum bachelor’s degree, possess pleasant demeanor, demonstrate expertise in handling customer interactions.
∎ 1-3 years’ experience in Customer Service-related field is preferred for Customer Relationship Manager.
∎ Confident freshers may also apply for Customer Service Executive position.

∎ Number post :
∎ Customer Relationship Manager (2)
∎ Customer Service Executive (4)
∎ ======================
∎ Responsibilities & Requirements:
∎ • Efficiently interact with customer in-person, respond to inquiries via email, phone, etc. in both Bangla and English.
∎ • Must have clear Communication Skills, ability to use Positive Language and is Adaptable
∎ • Can explain all the products and services including premium service to Customer and assist customer to avail the service.
∎ • Can address customer complaints and issues with patience, empathy, and linguistic proficiency.
∎ • Liaise effectively with other departments to ensure resolution of issues and customer satisfaction.
∎ • Continuously endeavor to enhance customer service protocols and procedures.
∎ • Possess good knowledge in Windows & MS Office.
∎ • Minimum bachelor’s degree or equivalent qualification.
∎ • Strong communication skills.
∎ • Posed with a clear speaking voice with excellent presentation ability.
∎ • Excellent communication etiquettes
∎ • Fluent in both Bangla and English.
∎ • Proficiency in additional languages is advantageous.
∎ • Possess a pleasant disposition and adept in handling customers.
∎ • Able to pay attention to details and know customer’s demand.
∎ • Capable of multitasking and thriving in a dynamic, fast-paced environment.
∎ • Able to handle stressful situations.
∎ • Able to build and work in a team.
∎ • Willing to work overseas.


Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Female

Job Location: Anywhere in Bangladesh

Company Information:
∎ A well-reputable company

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 15 Apr 2024

Category: Customer Support/Call Centre

Source: bdjobs.com

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