Customer Service Advisor

Fluent in Bangla with clear pronunciation, a strong vocabulary, and basic English communication skills.

Excellent verbal communication and active listening skills, with the ability to explain products and services clearly.

Comfortable using computers, CRM systems, and basic office applications.

Comfortable handling sales-related conversations, identifying customer needs, and following up on leads through outbound calls.

Willingness to learn, develop new skills, and build a long-term career in customer service.

Positive attitude, presentable personality, and strong interpersonal skills.

Customer-focused, proactive, and able to work effectively as part of a team.

Handle customer inquiries, complaints, and service requests through phone and other service channels with professionalism and care.

Understand customer needs and provide accurate guidance on Pureit products, services, and processes.

Ensure a positive customer experience by taking ownership of customer concerns and striving for First Call Resolution (FCR).

Make outbound calls to follow up on customer inquiries and leads, understand their requirements, and assist with suitable product recommendations.

Support customers throughout the purchase journey by providing relevant product information and facilitating sales opportunities.

Process customer information and service requests accurately while maintaining proper interaction records.

Meet service-quality and productivity expectations while maintaining professional communication.

Participate in training, coaching, and skill-development programs to strengthen product knowledge and customer service skills.

Represent the Pureit brand positively and contribute to a supportive, customer-focused team environment.