Customer Service Executive
Job Description
Title: Customer Service Executive
Company Name: Real Star Properties Limited
Vacancy: Not specific
Job Location: Rajshahi
Employment Status: Full-time
Educational Requirements:
∎ Bachelor's degree in any discipline (BBA Graduates will get preference)
∎ Running University students are also eligible to apply
Job Context:
∎ Real Star Properties Limited is a newly formed Real Estate / Developer company based in Rajshahi aiming to provide modern real estate solutions to the progressive customers. Since this is a real estate startup, hard work, strong dedication to work, innovation and unique customer service will be the keys to success. Real Star Properties has vision to be the top real estate company in the future.
∎ The post of Customer Service Executive / Customer Service Manager is primarily concerned with managing and dealing with the customers / prospective customers about our products and service. He / She will be responsible to provide / cascade detailed information regarding features and facilities of our products in a friendly and professional way.
Job Responsibilities:
∎ Providing information for lands / land share / apartments flats / condominium / interior design etc.
∎ Maintain and develop existing / new customers through planned individual account
∎ Make phone calls to targeted customers, assess, and qualify for sales development.
∎ Answering customer queries through various social media platforms
∎ Arrange sales appointments and create sales opportunity
∎ Build sustainable relationships and trust with customer accounts through open and interactive communication
∎ Provide accurate, valid and complete information by using the right methods / tools
∎ Handle customer complaints, provide appropriate solutions and alternatives within the time limits
∎ Follow up to ensure resolution, keep records of customer interactions, process customer accounts and file documents.
∎ Service to ensure understanding on customer's requirements
∎ Ensuring remedial and preventive actions are planned and executed in case of service failures and responding to emergency situations
∎ Taking extra care of VIP / group customers
∎ Ensure excellent customer services are extended to the customer
Additional Requirements:
∎ Experience Requirements: 0 - 2 Year(s)
∎ Both males / females are allowed to apply
∎ The applicants should have experience in the following area(s):
∎ Customer Service, Fluent in speaking English, Good communication skills
∎ Candidates must be smart, presentable, free of using local dialects
∎ Candidates must have interpersonal and anger management skills
∎ Candidates needs to be technologically and digitally sound / need to be tech savvy
∎ Working as a proactive member in a team
∎ Energetic, creative, sincere and honest
Salary: Negotiable
Compensation & Other Benefits:
∎ Performance Bonus
∎ Lunch Facilities: Partially Subsidized / Fully Subsidized
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Lucrative Incentives & Other Benefits (If Applicable)
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 15 Jul 2022
Company Information:
∎ 15 Jun 2022
∎ Real Star Properties Limited
∎ Address : House 260
Road 2
Padma Residential Area
Rajshahi 6204
∎ Business : Real Star Properties Limited is a newly formed Real Estate / Developer company based in Rajshahi aiming to provide modern real estate solutions to the progressive customers
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 15th Jul 2022
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