Customer Service - Executive/ Senior Executive
Job Description
Title: Customer Service - Executive/ Senior Executive
Company Name: Staff Asia
Vacancy: 30
Job Location: Chattogram, Sylhet
Employment Status: Full-time
Job Context:
∎ Working Schedule:
∎ Weekly: 5 days.
∎ Weekend: Saturday, Sunday.
∎ Job Location: Sylhet or Chattogram (Office-based)
Job Responsibilities:
∎ Manage large amounts of incoming calls
∎ Generate sales leads
∎ Identify and assess customers' needs to achieve satisfaction
∎ Build sustainable relationships and trust with customer accounts through open and interactive communication
∎ Provide accurate, valid and complete information by using the right methods/tools
∎ Meet personal/customer service team sales targets and call handling quotas
∎ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
∎ Keep records of customer interactions, process customer accounts and file documents
∎ Follow communication procedures, guidelines and policies
∎ Take the extra mile to engage customers
Additional Requirements:
∎ Proven customer support experience or experience as a client service representative
∎ Track record of over-achieving quota
∎ Strong phone contact handling skills and active listening
∎ Familiarity with CRM systems and practices
∎ Customer orientation and ability to adapt/respond to different types of characters
∎ Excellent communication and presentation skills
∎ Ability to multitask, prioritize, and manage time effectively
∎ Fresher or experienced who have expertise in writing and speaking English fluently and flawlessly (US/UK).
Salary:
∎ Up to BDT. 40,000/-
Compensation & Other Benefits:
∎ Attractive KPI Bonus
∎ Knowledge Sharing Session.
∎ Work with a vibrant team and amazing Ed-Tech products.
∎ Provide Personal Development Plan (PDP) and Training & learning materials
∎ Unlimited course enrolment opportunity for self-development
∎ World-class remote and office work Environment
∎ Fully subsidized lunch and snacks from Office
Application Deadline: 6 Apr 2021
Company Information:
∎ 8 Mar 2021
∎ Staff Asia
Category: Customer Support/Call Centre
: Don't wait, apply today to [email protected] attaching your CV and updated portfolio.
Source: bdjobs.com
Deadline Expired on 6th Apr 2021
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