Customer Service / Merchandiser -Trims (Garments Accessories)

Males, Female & Foreigner are allowed to apply Should be a pleasant personality, smart and well groomed

Should work well independently as well as in a big team

Should be self-motivated, organized and disciplined

Should have patience and good negotiation capability

Should have keen sense of punctuality along with ethical and professional responsibility

Should be willing to work additional hours if it is required to finish the assigned responsibility

Should have knowledge in MS Office, ERP & other computer applications

Should have good analytical ability, good communication skill in English - both written & verbal

Handle all relevant issues with customers in relation to slow payment/disputes to improve DSO (day sales outstanding).

Attend all customer complaints according to company procedures and service standard.

Communicate directly with customers by phone or e-mail; visit customers as and when required.

Respond promptly to customer inquiries; handle and resolve customer complaints.

Obtain and evaluate all relevant information to handle product and service inquiries.

Provide pricing and delivery information.

Perform customer verification and set up new customer accounts.

Process orders, forms, applications and requests.

Organize work-flow to meet customer time frames.

Liaison with relevant department to ensure orders are received and processed as required by customers.

Assist to clear backlog orders/shipments to improve delivery performance.

Manage customers` accounts and database.

Keep records of customer interactions and transactions.

Record details of inquiries, comments and complaints.

Record details of actions taken.

Prepare and distribute customer activity reports.

Communicate and coordinate with internal departments.

Follow up on customer interactions.

Provide feedback on the efficiency of the customer service process.