Customer Support Executive
Job Description
Title: Customer Support Executive
Company Name: e-World Ltd
Vacancy: 2
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Diploma in Business Studies, Bachelor degree in any discipline, Masters degree in any discipline
Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s):
Accounting Data Entry, Accounting Software, Customer Support/ Client Service, POS Software
Job Context:
∎ We are looking for Customer Support executive for the Customer Support with 2 years of proven experience in the field of Customer care.
∎ Shop Management software experience /POS usage experienced candidate will be highly preferred.
∎ Knowledge in Stock management/Accounting system get more preferred.
Job Responsibilities:
∎ Maintaining the relationship between company and customers.
∎ Listen to & handle customer queries about products & services effectively.
∎ Manage large amounts of inbound and outbound calls in a timely manner.
∎ Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; escalating unresolved problems.
∎ Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
∎ Identify customer needs, clarify information and provide solutions.
∎ Perform every call actively to solve client's problem.
∎ Take feedback from customer about service.
∎ Report time to time to the team leader for complicated issues.
Additional Requirements:
∎ Age 21 to 32 years
∎ Only males are allowed to apply
∎ Similar experience in BPO industry will get preference.
∎ Basic computer knowledge.
∎ Good oral communication skill.
∎ Good listening skill and analytical skill.
∎ Customer focus and adaptability to different personality types.
∎ Willingness to work in any shift/ roster.
∎ Shop Management software experience /POS usage experienced candidate will be highly preferred.
∎ Knowledge in Stock management/Accounting system get more preferred.
Salary: Tk. 15000 - 20000 (Monthly)
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 16 Jun 2021
Company Information:
∎ 17 May 2021
∎ e-World Ltd
∎ Address : Plot: # 1/A, Road: #2/A, Level: #6 Block J, Baridhara,Dhaka-1213, Bangladesh.
∎ Web : http://eworldbd.com
∎ Business : E-World Ltd. is an ICT Solution Provider Company from Bangladesh managed by a group of professional engaged in Mobile value added services (mVAS), Software Development, Web Solutions and Software Outsourcing services.
E-World Ltd. delivers industry-standard quality software outsourcing service and ensures free prototype development (for new outsourcing clients) along with management consulting service (from domain expert) with every software development and also guarantee 24/7 after sales service support and a dedicated project management team in a very reasonable cost.
E-World Ltd. ensures Proper Documentation, Bug free Application, Performance Tuning Service, User friendly Interface, Secured Design, Multilingual support for any software application and W3 Standard, Search Engine Optimization (SEO), Control Panel Facility in any web application and portal
Category: Customer Support/Call Centre
: Please note that, if you do not have minimum 2 year of experience in Shop Management software / POS usage experienced/Knowledge in Stock management/Accounting system; do not Apply.
Source: bdjobs.com
Deadline Expired on 16th Jun 2021
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