Engineer, Technical Coordinator- Service

• 2 to 5 years
• The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances, Group of Companies, Industrial Machineries (Generator, Diesel Engine etc.), Power, Solar Energy

• Bachelor of Science (BSc) in EEE / Mechanical

• 2 to 5 years
• The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances, Group of Companies, Industrial Machineries (Generator, Diesel Engine etc.), Power, Solar Energy

• Age 26 to 32 years

• Sound understanding of diesel generator systems, components and spare parts identification.

• Ability to understand technical specifications, parts catalogues and supplier quotations.

• Knowledge of service operations, preventive maintenance and corrective maintenance activities.

• Understanding of spare parts sourcing, procurement and import coordination processes.

• Good computer literacy and capability to manage service-related software and databases.

• Effective written communication and professional correspondence with overseas suppliers.

Context:

Rahimafrooz Energy Services Ltd is a leading provider of standby and captive power generation solutions and comprehensive power and energy services in Bangladesh. The Service Segment plays a critical role in ensuring customer retention, recurring business generation, service revenue growth and long-term business sustainability. To support the growing operational and commercial requirements, the Engineer, Technical Coordinator will work as a central coordination point for service related matters.

Responsibilities:

• Coordinate all routine service-related matters and ensure smooth communication between Service Sales, Service Operations and other relevant stakeholders.

• Provide day-to-day operational support to the Service In Charge for effective execution of service activities.

• Follow up on ongoing service jobs, customer requirements, spare parts availability and pending operational issues.

• Ensure timely coordination for customer service commitments and minimize operational delays.

• Maintain proper documentation and tracking of service activities, work orders, service reports and other relevant records.

• Assist the Line Manager in sourcing genuine and alternative generator spare parts from international suppliers based on technical specifications, model numbers and customer requirements.

• Coordinate with Procurement and Commercial Departments to ensure timely local procurement, import processing and delivery of spare parts.

• Maintain close coordination with Service Sales personnel to identify and respond to customer requirements for spare parts, servicing, AMC and other after-sales services.

• Follow up on pending service quotations, spare parts offers and potential service business opportunities.

• Support the Service In Charge in implementing initiatives to increase service revenue, spare parts sales, AMC business and customer retention.

• Ensure effective coordination between sales commitments and operational capabilities to maintain customer satisfaction.

• Ensure timely and accurate entry, updating and maintenance of service-related information in the i-Care software.

• Prepare periodic service activity reports, site visit records, pending job status and other operational information as required by the Service In Charge.

• Assist the Operations FPR in preparing and coordinating service manpower deployment plans based on customer requirements and operational priorities.

• Ensure proper coordination for emergency service requirements and urgent customer support.

• Maintain regular coordination with Procurement and Commercial Departments for service-related purchasing and import requirements.

• Monitor procurement lead times and highlight potential delays affecting service delivery.

• Prepare periodic operational updates and reports for the Service In Charge covering service activities, manpower deployment, spare parts sourcing, procurement status and pending issues.

• Support the implementation of departmental SOPs, ERP, QMS requirements, safety guidelines and internal policies.

• Perform any other service-related responsibilities assigned by the Service In Charge in line with business requirements.

• Provident fund,Tour allowance,Mobile bill,Insurance,Gratuity
• Salary Review: Yearly
• Festival Bonus: 2