Experience
- 3 to 5 years
- The applicants should have experience in the following business area(s): Real Estate, Real Estate Startup, Call Center, Property Management & Preservation Services, Land Management
Education
- Bachelor/Honors
Requirements
- 3 to 5 years
- The applicants should have experience in the following business area(s): Real Estate, Real Estate Startup, Call Center, Property Management & Preservation Services, Land Management
Skills Required
Additional Requirements
- Age 24 to 34 years
- Only Male
Excellent spoken and written Bangla and English
Patient, polite and solution-focused, including in difficult conversations
Good knowledge of land documents and registration process is an advantage
Comfortable with CRM, MS Excel, email and WhatsApp Business
Experience dealing with NRB customers is an advantage
Working knowledge of AI tools such as ChatGPT, Claude or Gemini is a plus
Comfortable working in an organisation that follows Islamic values and workplace etiquette
Responsibilities & Context
Ummah Housing Ltd is a growing real estate development company focused on thoughtfully planned residential apartment projects. We are looking for a Customer Relationship Manager to look after our customers from booking to handover. You will keep customers informed, keep payments on track and build referrals.
Guided by Islamic values, Ummah Housing Ltd is committed to honesty, fairness, transparency and ethical business practices. We value professionals who show integrity, accountability and respect in their work.
Job Responsibilities
Act as the main point of contact for customers after booking
Welcome new customers and explain booking terms, payment schedules and next steps
Send instalment reminders and follow up overdue payments politely and firmly
Share project progress updates with customers by phone, WhatsApp and email
Coordinate customer documents, agreements, registration and mutation with the relevant teams
Handle complaints and queries, and escalate issues on time
Keep complete customer records and payment history in the CRM
Build referral sales through satisfied customers and NRB clients
Carry out any other responsibilities assigned by management in line with the company's needs
Job Other Benifits
- T/A,Mobile bill,Performance bonus
- Salary Review: Yearly
- Lunch Facilities: Partially Subsidize
- Festival Bonus: 2
Performance-based sales incentives as per company policy
Mobile bill and conveyance for site visits
Two festival bonuses per year
Flexible leave and work-schedule arrangements to join a monthly three-day Jamaat, subject to operational needs
Yearly salary review and clear growth path