Executive - Call Centre

• Bachelor/Honors (Priority for Private Universities)

• Age 20 to 30 years
• Only Male

• Excellent verbal communication and listening skills

• Customer relationship management

• Complaint handling and problem-solving

• Computer literacy and data entry

• Time management and teamwork

• Patience, professionalism, and a customer-focused attitude

• IELTS overall band score of 7.0 or equivalent English proficiency.

• Excellent verbal and written communication skills in English.

Job Objective: To provide timely, accurate, and professional customer support, resolve customer issues efficiently, and ensure a high level of customer satisfaction.

• Handle inbound and outbound customer calls in a professional and courteous manner.

• Respond to customer inquiries regarding products, services, policies, and procedures.

• Provide accurate information and effective solutions to customer problems.

• Receive, record, and resolve customer complaints in a timely manner.

• Escalate complex or unresolved issues to the appropriate department or supervisor.

• Follow up with customers to ensure their issues have been resolved and maintain customer satisfaction.

• Maintain accurate customer information, call logs, and service records in the company database.

• Meet assigned performance targets, including call handling time, response time, and customer satisfaction.

• Coordinate with relevant departments to ensure prompt resolution of customer issues.

• Maintain professional communication and demonstrate patience, empathy, and a positive attitude.

• Prepare daily, weekly, and monthly customer service reports as required by management.

• Follow company policies, service standards, and data confidentiality requirements.

• Identify recurring customer issues and provide feedback to management for service improvement.

• Assist customers with service requests, complaints, feedback, and other support-related matters.

• Maintain a high standard of customer service to build customer trust, loyalty, and long-term relationships.

• T/A, Tour allowance, Mobile bill

• Lunch Facilities: Partially Subsidize

• Salary Review: Yearly

• T/A, Tour allowance, Mobile bill

• Lunch Facilities: Partially Subsidize

• Festival Bonus: 2(Yearly)

• Competitive salary based on qualification and experience.

• Salary will be negotiable for highly experienced candidates.

• Mobile/communication facilities as per company policy.

• Performance-based salary review and other benefits according to company policy.