Executive- International Customer Service

• 1 to 5 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Manufacturing (FMCG), Multinational Companies

• Bachelor/Honors

• 1 to 5 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Manufacturing (FMCG), Multinational Companies

• Age 22 to 30 years

Qualifications & Requirements

Educational Qualifications

• Bachelor’s degree in any discipline is preferred.

• Candidates with strong English communication skills, multitasking abilities, and relevant experience may be considered, even if they do not meet the preferred educational criteria.

• IELTS certification is not mandatory; however, a strong IELTS score will be considered an advantage.

Experience

• 1–5 years of experience in customer service, contact centers, call centers, or international operations is preferred.

• Experience in customer support, inbound and outbound call handling, or contact center operations will be an advantage.

• Fresh graduates with excellent English communication skills and the ability to learn quickly may also be considered.

Key Skills & Competencies

• Excellent verbal communication skills in English.

• Confidence in handling international customer calls and professional conversations.

• Strong customer service orientation and relationship-management skills.

• Ability to manage multiple tasks in a fast-paced operational environment.

• Excellent problem-solving, critical-thinking, and decision-making abilities.

• Strong attention to detail and accuracy in documentation.

• Familiarity with CRM systems, dialers, and customer support tools.

• Effective time management, prioritization, and organizational skills.

• Ability to remain calm, focused, and professional under pressure.

• A proactive mindset, willingness to learn, and commitment to continuous improvement.

• Strong sense of ownership, reliability, and accountability.

About the Role

Blue Pineapple Technology Ltd. is expanding its International Operations Team and is seeking motivated, disciplined, and results-oriented professionals to join our growing team.

The International Customer Service & Operations Executive will play a key role in managing international customer communications, coordinating real-time operational activities, and ensuring the smooth execution of daily business processes.

This position offers an opportunity to work in a dynamic, performance-driven environment where effective communication, sound decision-making, and operational excellence are essential. The ideal candidate will demonstrate professionalism, adaptability, accountability, and the ability to perform effectively in a fast-paced setting.

If you are confident in English communication, skilled at multitasking, and committed to building a long-term career in international customer service and operations, we encourage you to apply.

Key Responsibilities

• Manage high-volume international inbound and outbound calls with professionalism and efficiency.

• Respond to customer inquiries, assess concerns, and ensure timely and effective resolution.

• Take ownership of customer issues and maintain clear, professional communication throughout the resolution process.

• Coordinate real-time operational activities, dispatch processes, and related communications.

• Prioritize tasks and manage competing responsibilities to maintain service quality and operational efficiency.

• Assess situations promptly, make informed decisions, and implement appropriate solutions under pressure.

• Maintain accurate records, system updates, customer information, and operational documentation.

• Build and maintain strong professional relationships with international clients, customers, and internal stakeholders.

• Utilize CRM platforms, communication systems, and other operational tools effectively.

• Adapt quickly to changing priorities, operational requirements, and business processes.

• Work independently with a strong sense of accountability while collaborating effectively with team members.

• Maintain composure during urgent situations and help ensure uninterrupted service delivery.

• Provident fund,Weekly 2 holidays,Over time allowance,Gratuity,Insurance,Medical allowance
• Salary Review: Yearly
• Festival Bonus: 2

What We Offer

At Blue Pineapple Technology Ltd., we believe in recognizing performance, supporting professional development, and creating opportunities for long-term career growth.

Our benefits package includes:

• Competitive compensation package above industry standards.
• Structured career development opportunities within operations and leadership.
• Performance-based career advancement.
• Professional exposure to international clients and operations.