IT Specialist

• 3 to 7 years

• 3 to 7 years

• Age 25 to 50 years

• Applicants should have 3-5 years of demonstrated work experience in similar roles within the Business Development domain, preferably in the BPO/Call Center/Contact Center sector. 
• Proven experience in business development or marketing within the IT/Software industry; experience at the B2B level is a plus.
• Strong understanding of digital marketing strategies and tools, with a proven track record of acquiring new customers in a similar role.
• Excellent communication, negotiation, and presentation skills.
• Reasonable understanding of or experience with formal project proposals and procurement processes, including Expressions of Interest (EOIs) and Requests for Quotations (RFQs).
• Familiarity with industry trends, technologies, and competitive landscapes.
• Strong analytical and problem-solving abilities.
• Good project management skills to oversee the implementation of business strategies.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Familiarity with CRM software and the Microsoft Office Suite. 

🔧 Key Responsibilities

• VICIdial & Telephony: Configure & maintain VICIdial/ViciBox, Asterisk, SIP trunks, IVR, dial plans, and call routing.

• Linux & Network Admin: Manage Linux servers, TCP/IP, VLANs, Routing, DNS, NAT, and VPN configurations.

• Firewall & Security: Monitor and manage MikroTik routers and FortiGate firewalls.

• System Maintenance: Ensure system stability, regular backups, and prompt IT/dialer troubleshooting.

🎯 Requirements & Preferred Qualifications

• 2–3 years of hands-on experience in IT infrastructure, Linux, VoIP, or Call Center/BPO environments.

• Practical expertise in VICIdial, Asterisk, and Linux Server Administration.

• ⭐ Preference: Candidates with experience in developing and managing CRM systems, dashboards, and using PHP and MySQL will be given preference.

• Strong troubleshooting skills and ability to manage critical IT infrastructure independently.