Jr. Executive/ Executive - Call Center
Job Description
Title: Jr. Executive/ Executive - Call Center
Company Name: Sanmar Properties Ltd.
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s):
Call Center Agent, call centre executive, Real Estate Marketing
∎ The applicants should have experience in the following business area(s):
Real Estate
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Deliver extraordinary customer care by responding to questions concerning customer accounts for different Sanmar Properties services spanning across Consumer segment & Corporate segment in a fast paced, structured customer care environment.
∎ Process property request/query in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling.
∎ Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times.
∎ Grow and nurture customer relationships on every interaction that results in measurable Customer value.
∎ Document necessary account information and offer custom solutions that benefit the customer.
∎ Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality.
∎ Align customer interests with the interests of Sanmar Properties.
∎ Deliver Employees, Customers and Shareholder metrics as per goals.
∎ Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
∎ Gather relevant information from customers as required and update it accurately to facilitate the decision making process.
Additional Requirements:
∎ Only females are allowed to apply
∎ Ability to work in a fast paced metric driven environment with proficient multitasking.
∎ Strong written and verbal communication.
∎ Knowledge of Real Estate industry is preferred but not mandatory.
∎ Smart in communication, particularly in conversation with clients.
∎ Smart in Handling Phone calls.
Salary: Negotiable
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 25 Feb 2022
Company Information:
∎ 26 Jan 2022
∎ Sanmar Properties Ltd.
∎ Address : Sanmar Ocean City (7th Floor), 997, CDA Avenue, East Nasirabad, Chittagong-4000; Dhaka Office: Sanmar Tower Two (18th Floor), House No- 38/A, Road no. 35, Gulshan 2, Dhaka-1212
∎ Web : www.mysanmar.com
∎ Business : Real Estate, Interior Design & Development, Rubber Plantation, Chittagong Stock Brokerage, Productions, Publication
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 25th Feb 2022
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