Officer, Customer Service (Garments Accessories)
Job Description
Title: Officer, Customer Service (Garments Accessories)
Company Name: Enam Trims Limited
Vacancy: 02
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Having bachelor in Marketing will be given preference.
Experience Requirements:
∎ 2 to 3 year(s)
∎ The applicants should have experience in the following area(s):
Customer Care, Customer Service, Customer Support through Phone
∎ The applicants should have experience in the following business area(s):
Design/Printing/Publishing, Garments Accessories
Job Context:
∎ We have own modern factory with an impressive one-stop-shop production facility serving apparel identification solution, print and packaging industry.
∎ We are looking highly professional, expertise, dynamic, hardworking, intelligence, self-motivated people for Joint Venture Trims Company.
Job Responsibilities:
∎ Handle all relevant issues with customers in relation to slow payment/disputes to improve DSO (day sales outstanding).
∎ Attend all customer complaints according to company procedures and service standard.
∎ Communicate directly with customers by phone or e-mail; visit customers as and when required.
∎ Respond promptly to customer inquiries; handle and resolve customer complaints.
∎ Obtain and evaluate all relevant information to handle product and service inquiries.
∎ Provide pricing and delivery information.
∎ Perform customer verification and set up new customer accounts.
∎ Process orders, forms, applications and requests.
∎ Organize work-flow to meet customer time frames.
∎ Liaison with relevant department to ensure orders are received and processed as required by customers.
∎ Assist to clear backlog orders/shipments to improve delivery performance.
∎ Manage customers' accounts and database.
∎ Keep records of customer interactions and transactions.
∎ Record details of inquiries, comments and complaints.
∎ Record details of actions taken.
∎ Prepare and distribute customer activity reports.
∎ Communicate and coordinate with internal departments.
∎ Follow up on customer interactions.
∎ Provide feedback on the efficiency of the customer service process.
Additional Requirements:
∎ Age 25 to 35 years
∎ Both males and females are allowed to apply
∎ Should be a pleasant personality, smart and well groomed
∎ Should work well independently as well as in a big team
∎ Should be self-motivated, organized and disciplined
∎ Should have patience and good negotiation capability
∎ Should have keen sense of punctuality along with ethical and professional responsibility
∎ Should be willing to work additional hours if it is required to finish the assigned responsibility
∎ Should have knowledge in MS Office, ERP & other computer applications
∎ Should have good analytical ability, good communication skill in English - both written & verbal
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Provident fund, Insurance, Gratuity
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per company Policy
Application Deadline: September 21, 2019
Company Information:
∎ Enam Trims Limited
∎ Address : Head Office : House-85 (4B), Road-04, Block-B, Banani, Dhaka-1213, Bangladesh, Phone: +88 02 55035921.
UK Office: 6th floor , First central 200, 2 Lakeside Drive, Park Royal,
NW10 7FQ, London, UK, M: +447834648770, T: +442080160770.
∎ Business : Enam Trims Limited is a garments accessories company was established in the year 2018. It is primarily an export oriented accessories company catering to buyers. Our products consist of woven label, offset printing label, flexo printing label, screen printing label, stickers, photo insert card, business card and hand tag. It has different types of cutting and folding machines with ultrasonic, laser and die cut facilities
Category: Customer Support/Call Centre
Read Before Apply: Only apply the candidates who are dedicated and have the experience in the Garments Accessories Manufacturing company. Otherwise need not apply.
Source: bdjobs.com
Deadline Expired on 21st Sep 2019
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