Online Customer Service Executive

• 1 to 2 years
• The applicants should have experience in the following business area(s): Call Center, BPO/ Data Entry Firm
• Freshers are also encouraged to apply.

• HSC
• Bachelor/Honors

• 1 to 2 years
• The applicants should have experience in the following business area(s): Call Center, BPO/ Data Entry Firm
• Freshers are also encouraged to apply.

• Age 18 to 30 years
• Only Female

Fresher Candidate can apply if they are passionate about call center job and customer support via call

Job Details

• Job Title: Online Customer Service Executive

• Job Category: IT/Telecommunication (Software Company)

• Vacancy No.: 10

• Employment Status: Full Time

• Workplace: Work From Office

• Job Locations: Dhaka (Uttara, Nikunja, Dakshinkhan), Gazipur (Tongi)

• Application Deadline: November 30, 2026

Job Responsibilities & Context

• Handle incoming online customer queries, live chats, emails, and social media messages promptly and professionally.

• Provide accurate information regarding software products, services, digital solutions, and operational processes.

• Guide customers through troubleshooting steps, service onboarding, and application navigation.

• Maintain a high standard of customer satisfaction and resolve client complaints efficiently with an empathetic and solution-oriented approach.

• Coordinate with technical, sales, and operations teams to escalate complex issues and ensure timely resolution.

• Keep detailed records of customer interactions, inquiries, feedback, and support tickets in the database.

• Support digital marketing and client communication workflows as required by management.

Employment Requirements

• Educational Background: Bachelor's degree in any discipline (background in Computer Science, Business Administration, or related fields will be given preference).

• Experience: Freshers are encouraged to apply; prior experience in online customer support, call center operations, or tech support will be an added advantage.

• Skills Required:

  
  

  • Excellent written and verbal communication skills in both Bengali and English.

  • Strong typing skills and familiarity with live chat software, CRM tools, and social media management.

  • Patience, active listening, and strong problem-solving abilities.

  • Ability to handle multiple chats/inquiries simultaneously under pressure.

Compensation & Other Benefits

• Salary: Negotiable (based on experience and competency)

• Festival Bonuses: As per company policy

• Other Benefits: Performance-based incentives, dynamic corporate environment, and rapid growth opportunities within a expanding technology firm.