Operations Lead, Hajj and Umrah

Coordinate Hajj and Umrah group bookings, pilgrim registrations, and travel arrangements.

Manage visa processing, flight bookings, hotel reservations, and ground transportation.

Liaise with Saudi Arabian service providers, hotels, transport operators, airlines, and travel agencies.

Prepare and maintain pilgrim lists, rooming lists, itineraries, and travel documentation.

Monitor booking confirmations, payment schedules, deadlines, and operational requirements.

Coordinate Hajj accommodation, transportation, and pilgrim service arrangements in Saudi Arabia.

Communicate with pilgrims, clients, and sub-agents regarding packages and travel procedures.

Assist in preparing Hajj and Umrah package quotations and cost estimates.

Maintain supplier records, booking reports, invoices, and operational documentation.

Coordinate with the Ticketing, Accounts, Sales, and Administration departments.

Resolve operational issues and ensure timely delivery of promised services.

Ensure compliance with applicable Bangladesh and Saudi Arabian regulations.

Prepare regular operational reports and updates for management.

Perform other duties assigned by management.